Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Crews

Madison,AL

Summary

Experienced and adaptable Patient Access Representative with a strong background in customer

service, data entry, and healthcare administration. Skilled in greeting and assisting patients, managing

sensitive information, resolving inquiries with care, and ensuring registration accuracy. Known for

maintaining a positive attitude in high-pressure environments, supporting daily operations, and

contributing to process improvements. Eager to bring efficiency, empathy, and initiative to a dynamic

hospital team.

Overview

7
7
years of professional experience

Work History

Receptionist

Quantum Research International, Inc.
01.2025 - Current
  • Manage building access and issue security badges for contractors and visitors in
  • compliance with clearance requirements.
  • Maintain accurate logs and enforce building access policies to ensure facility security.
  • Serve as the primary point of contact for front desk operations, handling calls and
  • coordinating visitor check-ins.
  • Assist in troubleshooting basic IT issues including Microsoft 365 user access and email configuration.
  • Support IT staff in installing software and making user access changes in Active Directory.

Patient Access Representative

SportsMed
06.2024 - 11.2024
  • Greeted patients, families, and visitors with professionalism and compassion during check-in.
  • Collected demographic and insurance information and entered it accurately into the system.
  • Reviewed registration paperwork for accuracy, completeness, and compliance.
  • Collected co-pays and fees from patients or authorized representatives.
  • Resolved scheduling and service inquiries with strong listening and communication skills.
  • Maintained confidentiality per HIPAA and internal procedures.
  • Supported process improvements and cross-trained in front desk workflows.

Night Stocking Supervisor

Redstone Arsenal Commissary
01.2023 - 05.2024
  • Supervised night operations, ensuring customer satisfaction and team efficiency.
  • Operated multi-line phone systems to field and route inquiries effectively.
  • Maintained accurate inventory logs and ensured policy compliance.
  • Demonstrated time management and flexibility in shift coverage.

Lead Business Office Associate

CarMax
04.2019 - 06.2021
  • Delivered top-tier customer service, addressing client concerns and daily requests.
  • Processed high-volume financial transactions and ensured data accuracy.
  • Supported team leadership, training new hires, and overseeing daily administrative operations.

Cashier

Walmart
04.2018 - 04.2019
  • Processed purchases, returns, and exchanges efficiently while maintaining accuracy.
  • Provided helpful, friendly customer support in a fast-paced environment.
  • Handled transaction documentation and resolved issues quickly and professionally.

Education

Associate of Applied Science -

DeVry University
Naperville, IL
12-2024

High School Diploma -

Bob Jones High School
Madison, AL
05-2017

Skills

  • Patient & Visitor Intake
  • Demographic & Insurance Data Entry
  • Fee Collection & Payment Processing
  • Multi-Line Phone System Operation
  • Registration Accuracy & Documentation Review
  • HIPAA Compliance & Confidentiality
  • Process Improvement & Staff Training Support
  • Microsoft Office Suite Data Entry
  • Scheduling
  • Strong Verbal & Written Communication

Timeline

Receptionist

Quantum Research International, Inc.
01.2025 - Current

Patient Access Representative

SportsMed
06.2024 - 11.2024

Night Stocking Supervisor

Redstone Arsenal Commissary
01.2023 - 05.2024

Lead Business Office Associate

CarMax
04.2019 - 06.2021

Cashier

Walmart
04.2018 - 04.2019

Associate of Applied Science -

DeVry University

High School Diploma -

Bob Jones High School

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