Brianna Cross
Portland,OR
Summary
Effective at sourcing products, vetting vendors and managing bid process. Good relationship-builder and problem-solver with methodical approach and excellent verbal and written communication skills. Well-versed procurement needs and processes.
Overview
5
5
years of professional experience
Work History
Customer Success Manager
Grasstains LLC
06.2023 - Current
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Material sourcing, procurement and delivery coordination
- Supported a diverse workforce to aid successful installations of multiple projects
- Contract development and implementation
- Negotiated purchase agreements.
Project Manager
Durham Construction
01.2021 - 06.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Sourced and procured highly specific materials per project specifications.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Procurement Specialist
Shelter Products
03.2019 - 12.2021
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Negotiated favorable contracts with vendors for long-term supply agreements, securing stable pricing and reliable product availability.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
- Collaborated with cross-functional teams to develop project-specific procurement plans, aligning strategies with overall business objectives.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Manage change order details and contractual documents
- Problem solving in a highly service driven atmosphere
- I set personal and department goals
- Work both as an independent self-starter and team player
- Develop marketing strategies for the commercial market.
Education
BFA -
Oregon College of Art And Craft
05.2008
Skills
- Work Planning and Prioritization
- Project Management
- Budget Planning
- Relationship Building
- Project Coordination
- Schedule Coordination
- Document Management
- Strategic Planning
- Schedule Management
- Database Management
Timeline
Customer Success Manager
Grasstains LLC
06.2023 - Current
Project Manager
Durham Construction
01.2021 - 06.2023
Procurement Specialist
Shelter Products
03.2019 - 12.2021
BFA -
Oregon College of Art And Craft
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