Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brianna Cuellar

Gaithersburg,MD

Summary

Creative and goal-oriented professional committed to fostering effective teamwork and maintaining high standards of professionalism. Proven ability to leverage interpersonal skills, creativity, and leadership acumen gained through several years in supervisory roles. Passion for delivering compassionate and professional customer service cultivated through extensive face-to-face interactions, complemented by advanced childcare and dental skills. This unique blend of experience and dedication drives professional development and personal growth in future endeavors.

Overview

4
4
years of professional experience

Work History

Lifetime Kids Supervisor

Lifetime
05.2022 - Current
  • Collaborate with general education teachers and upper-management to provide differentiated instruction and classroom accommodations/modifications
  • Handle 80+ inbound calls per week, answering customer inquiries and resolving issues
  • Assisted General Manager with weekly schedule, adjusting for employee requests, and expected customer traffic
  • Managed up to 10 employees during fast-paced shifts, delegating responsibilities to ensure customer satisfaction
  • Addressed customer service concerns, resolving issues and ensuring exceptional experiences
  • Advise senior management on staffing needs and employee issues
  • Assist manager in hiring, supervising, and operating procedures
  • Train 20+ new employees on company policies and procedures
  • Ensure the successful implementation of COVID-19 Mitigation Procedures to be employed academy wide

Kids Instructor

Lifetime Athletic Club
05.2021 - 05.2023
  • Built trusted relationships with members by getting to know them on a personal level and making their comfort a priority.
  • Tend to the Childrens’ basic needs, including special needs accommodations
  • Attend 20+ hours of continued education and training annually
  • Maintain a safe, clean, and positive working environment
  • Effectively interface with all parents

Dental Assistant

Germantown Medical Center
03.2022 - 04.2023
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Education

Dental Hygienist - Dental Hygiene

Montgomery College
Rockville, MD
06-2028

Skills

  • Appointment scheduling
  • Team collaboration
  • Patient scheduling
  • Infection control proficiency
  • Teeth cleaning assistance
  • Medical records management
  • Customer service/care
  • Red-cross CPR certification (Adult& Pediatric)
  • COVID-19 Mitigation Planning & execution
  • Completed Training in Child Behavior Management

Additional Information

References:

  • Cassandra Tittley: Assistant manager at Lifetime kids academy (240)994-6789 ctittley@lt.life
  • Dan Fisher: Manager at Lifetime Kids Academy (301)646-0505 dfisher@lt.life

Timeline

Lifetime Kids Supervisor

Lifetime
05.2022 - Current

Dental Assistant

Germantown Medical Center
03.2022 - 04.2023

Kids Instructor

Lifetime Athletic Club
05.2021 - 05.2023

Dental Hygienist - Dental Hygiene

Montgomery College

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