Brianna Curtis
Young Williams
Jackson,MS
5
years of professional experience
Detail-oriented professional with experience in technical support and applications development. Known for strong problem-solving skills and effective communication, contributing to high levels of customer satisfaction and streamlined operations.
Work History
Application Specialist
2 Months- Increased customer satisfaction by quickly resolving application issues and providing timely updates.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Customer Service Representative
3 Years 9 Months- Assisted customers with account inquiries and transaction processing.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Processed credit card applications, ensuring compliance with financial regulations and company policies.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Educated customers about billing, payment processing and support policies and procedures.
Mail Processing Clerk
3 Months- Process incoming mail using sorting machines and manual techniques.
- Maintain accurate records of mail distribution and delivery.
- Collaborate with team members to ensure timely processing of correspondence.
- Utilize document management systems to track and manage sensitive information.
Pharmacy Technician (PRN)
7 Months- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Utilized pharmacy management software for data entry and tracking prescriptions effectively.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Pyxis/Omnicell cabinets, Storage Carousels, Packaging and Barcoding Machines, Epic
Pharmacy Technician
1 Year 6 Months- Educated patients on medication usage and potential side effects effectively.
- Collaborated with healthcare team to optimize patient care and medication safety.
- Processed prescription orders using pharmacy management software efficiently.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
Education
High School Diploma
Associate of Arts
Associate of Arts
Skills
Technical troubleshooting
Application management
Expert troubleshooting
CRM management
Software troubleshooting
Problem-solving abilities
Detail orientation
Timeline
Application Specialist
Young Williams
06.2026 - CurrentRead More
Mail Processing Clerk
Mississippi Department of Human Services
03.2026 - 06.2026Read More
Pharmacy Technician (PRN)
St. Dominic's Hospital
08.2025 - 03.2026Read More
Customer Service Representative
US Bank NA
11.2022 - 08.2026Read More
Pharmacy Technician
CVS Pharmacy
04.2021 - 10.2022Read More
Meridian Community College
Associate of Arts
Read More
Murrah High School
High School Diploma
Read More
Hinds Community College
Associate of Arts
Read More