Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Cusiter

Raleigh,NC

Summary

Knowledgeable and dedicated leader, with extensive experience in the customer service industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

Overview

11
11
years of professional experience

Work History

Restaurant Manager

Anaheim Marriott
Anaheim
08.2023 - Current
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Collaborated with local businesses to create mutually beneficial partnerships.

Assistant Food and Beverage Manager

Lido House Hotel
Newport Beach, CA
07.2021 - Current
  • Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
  • Maintained highest standards for beverage quality and service.
  • Responded to customer complaints, addressing concerns and distress with amicable interactions.
  • Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
  • Recruited and hired employees offering talent, charisma and experience to restaurant team.

Hostess/Server

Lido House Hotel
Newport Beach, CA
03.2018 - 07.2021
  • Provided excellent customer service in a fast-paced environment
  • Took on multiple roles in various positions due to varying circumstances
  • Promptly addressed customer service issues by acknowledging the guest's complaint, sympathizing with the guest, and providing a solution to address the complaint
  • Trained new staff members to excel in their position and meet company standards.

Hostess

Neiman Marcus
Newport Beach, CA
06.2016 - 03.2018
  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests

Caregiver

Ladera Ranch, CA
03.2013 - 10.2017
  • In Home Supportive Services
  • Assisting with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating
  • Following a prescribed healthcare plan, which may include assisting with exercise and administering medication
  • Ensuring the client’s home is organized according to their needs and that safety measures are in place
  • You may also be expected to assist with some light housework
  • Providing emotional support and encouragement to perform necessary tasks
  • Providing mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair
  • Transporting or escorting the client to medical and other appointments.

Education

High School Diploma -

J Serra High School
San Juan Capistrano, CA
06.2014

Skills

  • Menu development
  • Operations Management
  • Schedule Coordination
  • Recruitment
  • Employee Retention
  • Labor and food cost control
  • Customer-Oriented
  • TIPS certified
  • Conflict resolution techniques

Timeline

Restaurant Manager

Anaheim Marriott
08.2023 - Current

Assistant Food and Beverage Manager

Lido House Hotel
07.2021 - Current

Hostess/Server

Lido House Hotel
03.2018 - 07.2021

Hostess

Neiman Marcus
06.2016 - 03.2018

Caregiver

03.2013 - 10.2017

High School Diploma -

J Serra High School

Similar Profiles

CREATE PROFILE
Brianna Cusiter