Brianna Dancause
Johnston,RI
Summary
Dynamic Eligibility Technician at DHS RI with a proven track record in enhancing benefit accuracy through meticulous data verification. Expert in customer service and effective communication, I fostered strong relationships with clients and regulatory agencies, significantly reducing processing errors and improving overall service delivery. Proficient in Microsoft Office and dedicated to confidentiality.
Friendly and approachable with keen sense of customer service and hospitality. Possesses strong communication skills and solid understanding of basic administrative tasks, including scheduling and data entry. Committed to ensuring smooth and pleasant experience for all guests.
Developed strong customer service and organizational skills in fast-paced hospitality environment. Demonstrated ability to handle multiple tasks, resolve guest concerns, and maintain welcoming atmosphere. Seeking to transition into new field where these transferable skills can drive positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Eligibility Technician
DHS RI
01.2020 - 05.2020
- Promoted a customer-centric approach within the team, emphasizing empathy and understanding when assisting clients with complex eligibility challenges.
- Reduced errors in benefit calculations by conducting thorough reviews of applicant financial information, ensuring consistency with program guidelines.
- Served as a subject matter expert in internal meetings regarding policy changes or procedural updates impacting client eligibility determinations.
- Improved eligibility determination accuracy by implementing efficient data verification processes.
Licensing Specialist
DCYF
04.2018 - 12.2019
- Provided exceptional customer service to applicants, addressing inquiries with accurate information and timely responses.
- Reduced processing time for license approvals, implementing standardized procedures and documentation requirements.
- Served as primary point of contact for regulatory agencies, fostering positive relationships that facilitated smooth communications during inspections or audits.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Created documents with applicant information and verified data against State database information.
Education
Cranston High School West
Cranston, RI06-2013
Skills
- Verbal communication
- Microsoft office
- Benefits administration
- Disability awareness
- Confidentiality
- Social services
- Data entry
- Appointment scheduling
- Documentation and paperwork
- Effective communication skills
- Telephone etiquette
- Documentation and reporting
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Organizational skills
- Computer proficiency
Certification
CPR Certified
Timeline
Eligibility Technician
DHS RI
01.2020 - 05.2020
Licensing Specialist
DCYF
04.2018 - 12.2019
Cranston High School West
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