Brianna Daniels

My job description

. I communicated with customers daily to provide relevant product and service information that was needed as far as documents, complaints, questions and other requests customers needed

. Helped assist with billing issues, internet issues or anything regarding their services.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
• Developed feedback system for customers to share their service experience, leading to actionable improvements.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

My job description

. Answering phone calls dealing with appointments, and questions concerning they Tax information on behalf of they tax returns quotes

. Calculations and filing income taxes on behalf of the individual business or w2 information.

• Educated clients on tax planning strategies, helping them save money in future years.
• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Enhanced patient satisfaction by providing compassionate and attentive care.