Brianna Darger
Cedar City,UT
Summary
Results-driven Senior Product Manager with expertise in product strategy, cross-functional collaboration, and stakeholder engagement. Proven ability to lead innovative projects that align with business goals and drive customer satisfaction.
Overview
11
11
years of professional experience
Work History
Senior Product Manager & Product Practices Lead
Willis Towers Watson
Salt Lake City, UT
09.2021 - Current
- Led cross-functional teams to develop innovative insurance products.
- Collaborated with stakeholders to define product vision and strategy.
- Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Provided guidance on best practice process enhancements for 25 or more product managers.
- Managed relationships with third-party vendors, providing technology solutions necessary for launching new products or services.
- Managed budgets for product development projects and tracked progress against timelines.
- Ensured compliance with relevant regulations related to HIPAA and CMS, and when developing or releasing new products or features.
- Supervised product, design, development, and data engineering resources to propel new product development projects.
- Delivered marketing strategy updates to upper-level management.
- Cultivated business partnerships to build lasting relationships with internal and external parties.
Product Manager
Willis Towers Watson
Salt Lake City, UT
06.2019 - 09.2021
- Conducted market research to identify customer needs and trends.
- Facilitated workshops to gather requirements and prioritize features.
- Coordinated with engineering teams to ensure timely delivery of products.
- Developed training materials for internal teams on new product offerings.
- Coordinated product launches and promotional activities across multiple channels.
- Collaborated cross-functionally with engineering, design, marketing, sales, and operations teams to define requirements for new products.
- Increased new client acquisitions through product delivery commitments.
- Collaborated with other departments to coordinate strategic marketing activities.
Quality Assurance Engineer (Lead QA)
Willis Towers Watson
Salt Lake City, UT
05.2017 - 06.2019
- Served as Lead QA Engineer, partnering closely with engineering teams to ensure high-quality, reliable product releases.
- Collaborated with Product Managers and UX designers to validate requirements and deliver a quality-driven user experience.
- Led QA sync meetings, facilitated iteration reviews, and coordinated testing efforts across the development team.
- Delegated and managed QA work to support timely and predictable delivery across multiple initiatives.
- Maintained strong relationships with call center agents and operational stakeholders by regularly visiting the service center to observe workflows and gather feedback.
- Led customer service training sessions for product software, supporting the adoption and effective use of new capabilities.
Licensed Benefits Advisor
Willis Towers Watson
Salt Lake City, UT
06.2015 - 05.2017
- Facilitated enrollment processes for various benefit programs.
- Managed client inquiries and resolved benefit-related issues.
- Collaborated with insurance providers to enhance service delivery.
- Responded to member questions regarding plan benefits and provisions.
- Researched industry trends in order to recommend changes to existing benefits programs.
- Educated employees on their current benefit packages as well as new offerings.
- Coordinated enrollment into plan benefits directly with insurance companies or through marketplace.
Education
Some College (No Degree) - Certified Scrum Product Owner
Scrum Alliance
Salt Lake City, UTSome College (No Degree) - Licensed Benefits Advisor
National Alliance For Insurance Education
Salt Lake City, UTSkills
- Product strategy, vision, and lifecycle management
- Strategic planning and business case development
- Product roadmapping and portfolio planning
- Agile product management and iterative delivery
- Cross-functional leadership and collaboration
- Stakeholder engagement, management, and executive communication
- Data-driven decision making and KPI definition
- Competitive market and customer analysis
- Design thinking and product discovery
- Regulatory and compliance-driven product development
- Revenue growth, value realization, and business planning
- Team leadership and influence
References
References available upon request.
Timeline
Senior Product Manager & Product Practices Lead
Willis Towers Watson
09.2021 - Current
Product Manager
Willis Towers Watson
06.2019 - 09.2021
Quality Assurance Engineer (Lead QA)
Willis Towers Watson
05.2017 - 06.2019
Licensed Benefits Advisor
Willis Towers Watson
06.2015 - 05.2017
Some College (No Degree) - Certified Scrum Product Owner
Scrum Alliance
Some College (No Degree) - Licensed Benefits Advisor
National Alliance For Insurance Education