BRIANNA DAVILA
Houston,TX
Summary
Dynamic customer service professional with extensive experience in the medical industry, recognized for a strong ability to foster relationships and ensure high levels of client satisfaction. A collaborative team player known for an engaging and positive demeanor, consistently driving quality, speed, and process optimization. Expertise in training new hires enhances team performance and operational efficiency. Passionate about cultivating partnerships and contributing to business growth through exceptional service delivery and relationship management. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
Language
10
10
years of professional experience
Work History
Inbound/Outbound Queue Associate
Signify Health
04.2025 - Current
- Managed inbound queue by addressing member inquiries and resolving complaints. Handled escalations effectively, ensuring prompt resolution of issues.
- Administer documentation tasks by dispatching requested documents through email, fax, or mail and updating account logs with accuracy.
- Assisted in training new Member Services Representatives, sharing best practices for handling complex inquiries, promoting a consistent high-quality experience across all touchpoints.
Ambulatory Services Rep II
Texas Children's Hospital
07.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
- Managed approximately 50 incoming calls, emails, and faxes per day from customers
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Collaborated with team members to ensure seamless communication and consistent service delivery.
Lead Barista
Nordstrom
10.2017 - 07.2021
- Addressed and resolved customer concerns by listening and problem-solving to maintain brand loyalty
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Trained employees on additional job positions to always maintain coverage of essential roles
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Administrative Assistant
Fixtures International
05.2016 - 08.2017
- Assisted in production and distribution of memos, newsletters, email updates and social media forms of communication for Company's client database
- Timely completed assigned duties and consistently produced high volume of work to support daily business needs
- Assisted with clerical needs including answering telephone calls, performing database management, and drafting correspondence to clients and vendors
- Updated inventory in companies website as needed
- Managed reception area and scheduled appointments for the sales team and administration
- Ordered and replenished office inventory
- Greeted office visitors, provided information, and directed to appropriate personnel for maximum business efficiency
Education
Bachelor of Science - Business Administration And Management
Western Governors University
Salt Lake City, UT12-2026
Bachelor of Science - Biology
Tarleton State University
Stephenville, TX05-2018
High school or equivalent -
Klein Oak High School
Houston, TX06-2015
Skills
- Customer service
- Teamwork and collaboration
- Multitasking
- Complex Problem-solving
- Relationship building
- Work Planning and Prioritization
- New hire training
- Data entry
- Great communication skills
- Multiple priorities management
Languages
Spanish
Native or Bilingual
Timeline
Inbound/Outbound Queue Associate
Signify Health
04.2025 - Current
Ambulatory Services Rep II
Texas Children's Hospital
07.2021 - Current
Lead Barista
Nordstrom
10.2017 - 07.2021
Administrative Assistant
Fixtures International
05.2016 - 08.2017
High school or equivalent -
Klein Oak High School
Bachelor of Science - Biology
Tarleton State University
Bachelor of Science - Business Administration And Management
Western Governors University