Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Brianna Davis

Wisconsin Dells,WI

Summary

Dynamic customer service professional with a proven track record, excelling in problem resolution and upselling. Adept at managing databases and fostering strong client relationships, I thrive in fast-paced environments, ensuring exceptional satisfaction and timely solutions. Committed to continuous improvement and team collaboration, I deliver results that drive repeat business.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Stanpac Ink - USA
Portage, WI
07.2024 - Current
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved customer complaints promptly and efficiently.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Sales and Customer Support Manager

Loggerhead Deco
Portage, WI
07.2016 - 07.2024
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Arranged and scheduled inbound and outbound freight using proper shipping specifications.
  • Managed multiple sales projects simultaneously.
  • Developed and maintained strong relationships with customers by providing personalized assistance and support to encourage repeat business.
  • Identified opportunities for upselling additional products or services based on customer needs, using internal services and third party vendors.
  • Provided accurate information about products and services to customers.
  • Managed internal and customer inventory.
  • Assisted in resolving customer complaints in a prompt manner.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Maintained and updated customer database with contact details and sales interaction history.
  • Participated in trade shows and conventions to generate leads.
  • Followed up on pending orders and inquiries in a timely manner.
  • Produced and maintained detailed records of customer interactions, orders and account status updates.
  • Provided customers with product information, pricing and availability.
  • Answered customer inquiries via phone, email, and chat.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Delivery Driver / Customer Service Representative

D&S Dental Laboratory
Baraboo, WI
04.2009 - 09.2013
  • Filed vehicle logs, records or billing statements according to company regulations.
  • Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
  • Handled customer complaints professionally, resolving issues to maintain high satisfaction levels.
  • Provided excellent customer service, addressing concerns and answering questions at delivery points.
  • Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
  • Built and shaped wax teeth using small hand tools.
  • Maintained records of materials used for each case.
  • Monitored inventory levels of supplies needed for daily operations in the lab.
  • Reviewed prescription orders, promptly placing orders.
  • Ensured compliance with safety protocols when handling hazardous materials.

Education

High School Diploma -

Baraboo High School
Baraboo, WI
07-2008

Some College (No Degree) - Liberal Arts And Sciences

Madison Area Technical College
Portage, WI

Skills

  • Time management
  • Team collaboration
  • Adaptability and flexibility
  • Critical thinking
  • Fast learning
  • Customer service and sales support
  • Order and payment processing
  • Database management
  • Microsoft suite

Languages

American Sign Language
Elementary
Spanish
Elementary

References

References available upon request.

Timeline

Customer Service Representative

Stanpac Ink - USA
07.2024 - Current

Sales and Customer Support Manager

Loggerhead Deco
07.2016 - 07.2024

Delivery Driver / Customer Service Representative

D&S Dental Laboratory
04.2009 - 09.2013

High School Diploma -

Baraboo High School

Some College (No Degree) - Liberal Arts And Sciences

Madison Area Technical College

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Brianna Davis