Summary
Overview
Work History
Education
Skills
Referrals
Languages
Timeline
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Brianna Dechamps

154 Walnut Ave Apt 2, Roxbury,MA

Summary

Polite and professional Call Center Representative/Specialist successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Brings excellent organizational skills, Self-motivated and true team player.

Overview

4
4
years of professional experience

Work History

Call Center Sales Representative

GourmetGiftBaskets
10.2023 - 03.2024
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in an fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Made average of 80-120 outbound and inbound calls per day.

Call Center Team Lead

Coca Cola Bottling Co Consolidated
12.2022 - 10.2023
  • Responded to team support questions quickly to maintain call center efficiency.
  • Handled advanced issues with calm, knowledgeable and professional approach.
  • Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
  • Participated in the recruitment process to identify top talent for call center positions, ensuring a strong foundation for continued success.

Call Center Representative

Credit Collection Services
05.2021 - 12.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Cashier Team Lead

McDonald's
03.2020 - 05.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Processed both cash and card purchases and returns.
  • Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
  • Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.

Education

High School Diploma -

Madison Technical Vocational High School Credit Co
Boston, MA
06.2023

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Verbal and written communication
  • Building rapport
  • Fluent in Spanish
  • Account Management
  • Documentation And Reporting
  • E-commerce
  • Teamwork and Collaboration
  • Sales Transactions

Referrals

  • Zhaeda Correa

(Job Recruiter/Sponsor)

(603) 923-0834


  • Mildred Molina

(Manager/Coca-Cola)

(718) 678-6188


  • Matthew Castro

(Supervisor/GourmetGiftBasket)

(603) 948-5171

Languages

Spanish
English

Timeline

Call Center Sales Representative

GourmetGiftBaskets
10.2023 - 03.2024

Call Center Team Lead

Coca Cola Bottling Co Consolidated
12.2022 - 10.2023

Call Center Representative

Credit Collection Services
05.2021 - 12.2022

Cashier Team Lead

McDonald's
03.2020 - 05.2021

High School Diploma -

Madison Technical Vocational High School Credit Co

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Brianna Dechamps