Brianna De Jesus
Egg Harbor City,USA
Summary
Motivated human services professional with a foundation in psychology and emerging experience in a psychiatric hospital setting. Brings several years of experience in fast-paced, client-facing environments that developed strong communication, conflict resolution, and organizational skills directly transferable to psychology, criminal justice, and community-based roles. Holds an Associate’s and Bachelor’s degree in Psychology and is currently pursuing a Master’s degree in Criminal Justice. Reliable, adaptable, and committed to supporting individuals with professionalism, empathy, and accountability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Services Assistant
Ancora Psychiatric Hospital
Hammonton, New Jersey
11.2025 - Current
- Assisted nursing and clinical staff in providing daily care to psychiatric patients in a secure hospital setting
- Supported patients with activities of daily living (ADLs), including hygiene, meals, and mobility
- Maintained a safe, therapeutic environment by monitoring patient behavior and reporting changes promptly
- Followed hospital policies, safety protocols, and patient confidentiality (HIPAA)
- Provided compassionate, trauma-informed support to individuals with mental health conditions
- Helped de-escalate tense situations using approved verbal techniques and teamwork
- Encouraged positive social interaction and participation in structured activities
- Observed and documented patient behavior to assist with treatment planning
- Assisted with unit safety checks and maintained clean, organized patient areas
Food Server
Renault Winery Resort
Egg Harbor City, NJ
10.2024 - Current
- Explained menu items and answered customer questions about ingredients and preparation methods.
- Monitored assigned tables to proactively address customer needs.
- Greeted customers and took food and beverage orders.
- Polished silverware and buffed glasses.
- Stocked and replenished napkins and condiments at tables and server stations.
- Delivered orders and provided condiments, beverages, and place settings.
- Took and filled orders and maintained dining areas.
- Cleaned tables, chairs, counters, display cases and storage areas.
- Handled cash and credit transactions in alignment with company policies.
- Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
- Followed health and safety guidelines to ensure a safe dining environment for guests.
Marketing Cocktail Server
HQ2 Beach Club
Atlantic City, NJ
05.2023 - Current
- Working with high table minimums
- Routinely check identification of patrons purchasing alcoholic beverages
- Make sure VIP tables are ready for bottle service customers
- Constantly making sure guests are taken care of
- Display friendly, outgoing, and energetic behavior to create an enjoyable atmosphere for guests
- Handle price and minimum, collect guest I.D. and credit card, pre-authorized card
- Work with pos system
- Build guest satisfaction and enjoyment
- Bring out bottles for guests, pour champagne, and make mixed drinks
Food Server
Wingcraft Kitchen & Beer Bar
Atlantic City, NJ
01.2018 - Current
- Explained menu items and answered customer questions about ingredients and preparation methods.
- Monitored assigned tables to proactively address customer needs.
- Greeted customers and took food and beverage orders.
- Polished silverware and buffed glasses.
- Stocked and replenished napkins and condiments at tables and server stations.
- Delivered orders and provided condiments, beverages, and place settings.
- Took and filled orders and maintained dining areas.
- Cleaned tables, chairs, counters, display cases and storage areas.
- Handled cash and credit transactions in alignment with company policies.
- Fostered a welcoming atmosphere by greeting guests warmly upon arrival.
- Followed health and safety guidelines to ensure a safe dining environment for guests.
Experience Coordinator
HQ2 Nightclub and Beach club
Atlantic City, NJ
06.2020 - 06.2020
- Support servers with creating memorable experiences for customers
Hostess/Food Runner/To-go specialist/Server
Red Robin
Mays Landing, NJ
01.2019 - 09.2019
- Supported servers and food runners with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms every 15 minutes to keep spotless.
- Took wait list guests by phone, answered customer questions and informed of accurate wait times.
- Took information about guests' party size, led to seating, and handed out menus.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took, assembled, brought out to curbside pickup, and took payments for to-go orders.
- Ran food and drinks out to tables.
- Put in drink and food orders for tables.
- Trained new team members and provided feedback back to managers.
Server/Cashier
Frankie's Pizza II
Mays Landing, NJ
01.2019 - 09.2019
- Took orders by phone or tablet and put them in the POS system.
- Occasionally took delivery orders to homes and businesses.
- Greeted tables, took food and beverage orders, and ran them out to tables.
- Operated cash register to record all transactions accurately and efficiently.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Assisted customers by answering questions and fulfilling requests.
- Helped close restaurant by cleaning, organizing, and stocking merchandise.
Assembly Line Worker
TAC Printing & Computer Services
Ocean View, NJ
01.2018 - 12.2018
- Worked on an assembly line with several others to quickly assemble brochure bags to be distributed to businesses at the local towns for advertisement purposes.
- Stocked boxes full of brochure bags and transported on to trucks to be distributed.
Receptionist/Office Assistant (Part-Time, Family Office)
Essential Senior Benefits
Vineland, NJ
05.2016 - 08.2016
- Answered and directed incoming phone calls in a professional manner
- Greeted and kept record of clients/visitors to support office organization
- Assisted with scheduling, filing, and basic administrative tasks
- Helped maintain a clean and organized office environment
- Provided general support to staff as needed
Education
Bachelor's degree - Psychology
Stockton University
Galloway, NJAssociate's degree - Psychology
Atlantic Cape Community College
Mays Landing, NJHigh school diploma -
Cedar Creek High School
Egg Harbor City, NJSkills
- Menu memorization and knowledge
- Dedication
- Leadership skills
- Time management
- People skills
- Critical thinking
- Microsoft Office
- Adaptability
- Experience with children
- Communication skills
- Customer service
- Host/hostess experience
- Great work ethic
- Attention to detail
- Teamwork
- Babysitting
- Childcare
- Food handling
- Ability to multitask
- Restaurant Experience
- Quick hands-on learning
- POS system
- Patient Care & Observation
- Crisis Prevention & De-escalation
- Documentation & Reporting
Accomplishments
- Member, National Society of Leadership and Success
- Earned recognition from management for exceeding sales expectations and delivering exceptional customer service
- Consistently named to Dean's List
- Trained and mentored new staff in high-volume restaurant and nightlife settings
Additional Information
Authorized to work in the United States
Languages
Spanish
Research
- Contributed to multiple psychology research studies as part of coursework and lab participation.
- Collected and analyzed quantitative data using SPSS; assisted in designing survey instruments and research protocols.
- Participated in several projects at the Stockton University Psychology Lab, supporting data collection, literature reviews, and preliminary analysis.
Certification
Basic Life Support
Timeline
Human Services Assistant
Ancora Psychiatric Hospital
11.2025 - Current
Food Server
Renault Winery Resort
10.2024 - Current
Marketing Cocktail Server
HQ2 Beach Club
05.2023 - Current
Experience Coordinator
HQ2 Nightclub and Beach club
06.2020 - 06.2020
Hostess/Food Runner/To-go specialist/Server
Red Robin
01.2019 - 09.2019
Server/Cashier
Frankie's Pizza II
01.2019 - 09.2019
Food Server
Wingcraft Kitchen & Beer Bar
01.2018 - Current
Assembly Line Worker
TAC Printing & Computer Services
01.2018 - 12.2018
Receptionist/Office Assistant (Part-Time, Family Office)
Essential Senior Benefits
05.2016 - 08.2016
Bachelor's degree - Psychology
Stockton University
Associate's degree - Psychology
Atlantic Cape Community College
High school diploma -
Cedar Creek High School