Summary
Overview
Work History
Education
Skills
Certification
Security
Timeline

Brianna DeLaPaz

Lansing,MI

Summary

Driven and resourceful administrative professional with 4+ years. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Central Sterile Processing Technician

Sparrow Hospital
Lansing, MI
05.2018 - 03.2022
  • Assessed instruments, equipment and containers to promote cleanliness and proper functioning.
  • Wrapped trays, instrument packs and sets.
  • Identified parameters and sterilization method required for each item to be sterilized.
  • Verified and maintained proper documents and records for sterilization.
  • Inspected sterile package integrity prior to distribution.
  • Recorded biologicals and test results.
  • Picked instruments and supplies for surgeries.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.
  • Dealing with many duties daily
  • Learning how to do 3 things at once

Secretary

Destiny Dental
Lansing, MI
05.2016 - 05.2018
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Completed accurate daily report documents, memos and invoices.
  • Handled daily scheduling tasks and provided administrative support for entire department.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Multitasking
  • Dealt with over 100 customers daily

Secretary

Aloha Sun
Lansing, MI
05.2013 - 05.2016
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Scheduled appointments and conducted follow-up call to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Provided onboarding and training for new support staff.
  • Implemented paperless filing system for departments.
  • Making more than 80% sales is always good.

Customer Service Associate

TJ Maxx
Lansing, MI
05.2010 - 05.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Customer service always made us make 100% in sales.

Education

GED -

Lansing Community College, Lansing, MI
05.2011

Skills

  • Sterilization procedures
  • Verbal and Written Communication
  • Microsoft Office
  • High attention to detail
  • Dependable
  • Judgment and Decision Making
  • Document and File Management
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Strong Organizational Skills
  • Critical Thinking
  • Fast Learner

Certification

  • SPT - Sterile Processing Technician

Security

  • Maintain office scheduling and event calendars.
  • Composed, typed, distributed daily reports and routine correspondences.
  • Collected and coordinated the flow of internal and external information.
  • Maintaining diaries and arranging appointments.
  • Typing, preparing and collating reports.
  • Dealing with confidential records.
  • Organizing
  • Prioritizing workloads.

Timeline

Central Sterile Processing Technician - Sparrow Hospital
05.2018 - 03.2022
Secretary - Destiny Dental
05.2016 - 05.2018
Secretary - Aloha Sun
05.2013 - 05.2016
Customer Service Associate - TJ Maxx
05.2010 - 05.2013
Lansing Community College - GED,

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Brianna DeLaPaz