Brianna DeLisser
Wittmann,AZ
Summary
Dynamic professional with a proven track record excelling in data entry and guest services. Highly reliable and organized, adept at enhancing workflows and fostering positive relationships. Recognized for meticulous attention to detail and exceptional communication skills, driving efficiency and client satisfaction. Fast learner committed to continual improvement.
Overview
19
19
years of professional experience
Work History
Pet Sitter
Self Employed Services
01.2008 - Current
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Gave animals proper attention to promote secure environment in owner's absence.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Prepared food and water following instructions from pet owners.
- Gave medication to pets following guidelines from owners.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
Prescriptions Coordinator
Arizona Autism Theraplay4kidz
10.2023 - 06.2025
- Entered data accurately, generated comprehensive reports, and produced detailed tracking documents.
- Secured excellent performance assessments consistently.
- Utilized effective communication techniques to resolve issues.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized office workflows by automating tasks related to client correspondence, record tracking, and data communication.
- Requested updated prescriptions and medical information from physicians.
- Assisted with filling of over 70 prescriptions daily.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Entered and processed patients' prescriptions into internal system.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Responded to telephone calls and efficiently filled prescriptions.
- Received and accurately processed written prescriptions from customers using medical computer system.
- Scanned prescriptions and reports into the Arizona Autism database.
- Charted patient information by recording information such as diagnosis, treatments, and prescriptions.
- Facilitated patient prescriptions, new prescriptions, refills and pre-authorizations.
- Reviewed prescriptions and patient information carefully to identify special needs.
- Communicated patient care prescriptions orders to doctors and nursing staff.
- Interacted with healthcare professionals to support timely and proper processing of prescriptions.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
Data Entry Administrator
Arizona Autism Theraplay4kidz
01.2023 - 10.2023
- Utilized problem-solving expertise to develop effective strategies for challenging scenarios.
- Enhanced ability to build positive relationships with colleagues and clients.
- Ensured timely completion of tasks through effective time management.
- Mastered skills in data entry, analysis, and reporting.
- Exhibited courtesy, approachability, and readiness to assist in various situations.
- Demonstrated skill in crafting and executing innovative solutions for intricate challenges.
- Identified issues, analyzed information and provided solutions to problems.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Corrected data entry errors to prevent duplication or data degradation.
- Conducted audits of existing data entry processes.
- Compared transcribed data with source document to detect and correct errors in system.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Utilized techniques for increasing data entry speed.
Front Desk Coordinator
Arizona Autism Theraplay4kidz
07.2019 - 11.2021
- Managed check-in process with a focus on creating a welcoming atmosphere for guests.
- Maintained high levels of customer satisfaction through effective service.
- Directed inquiries to appropriate departments while managing client requests and conflict resolution in customer service.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Trained all staff on front desk procedures and policies.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
- Transcribed phone messages for entire office and relayed messages.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Head Bartender / Server
Redline Grill
12.2016 - 12.2017
- Adhered to procedures ensuring responsible alcohol consumption by guests.
- Enhanced bar profitability by guiding team members on standard procedures and productivity techniques.
- Finalized cash register transactions and compiled end-of-day cashier report.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bartender Trainer / Server
Twin Peaks Restaurants
02.2015 - 07.2016
- Educated new bartenders on essential skills such as drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Monitored and assessed performance of new bartenders to gauge development.
- Managed the utilization of tools and equipment by new bartenders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Served food and beverages promptly with focused attention to customer needs.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cat Shelter Worker
Animal Rescue League of El Paso
04.2008 - 02.2015
- Conducted essential wound care and provided medical assistance.
- Prepared and dispensed specialized food formulas tailored to each animal's dietary requirements.
- Reduced risk of injury to animals through behavior monitoring and hazard elimination.
- Collected comprehensive information during pet intake to ensure accurate recordkeeping.
- Delivered exceptional service to clients and pets.
- Kept animals clean and free of contaminants to promote optimal health.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
Education
General Studies
El Paso Community College
El Paso, TXGeneral Studies
The University of Texas At El Paso
El Paso, TXSkills
Highly organized
- Honest and trustworthy
- Positive attitude
- Punctual and reliable
- Adaptability and dependability
- Customer service
- Client communication
- Microsoft office
Outgoing
Remote work
Fast learner
Reliable
Customer service
Administrative skills
Professional and mature
Meticulous attention to detail
Resourceful
Independent worker
Excellent communication
Data Entry
Timeline
Prescriptions Coordinator
Arizona Autism Theraplay4kidz
10.2023 - 06.2025
Data Entry Administrator
Arizona Autism Theraplay4kidz
01.2023 - 10.2023
Front Desk Coordinator
Arizona Autism Theraplay4kidz
07.2019 - 11.2021
Head Bartender / Server
Redline Grill
12.2016 - 12.2017
Bartender Trainer / Server
Twin Peaks Restaurants
02.2015 - 07.2016
Cat Shelter Worker
Animal Rescue League of El Paso
04.2008 - 02.2015
Pet Sitter
Self Employed Services
01.2008 - Current
General Studies
El Paso Community College
General Studies
The University of Texas At El Paso