Experienced EMT Coordinator driving efficient patient transport and care continuity through strong organizational skills and team collaboration. Committed to maintaining compliance with safety regulations and enhancing overall patient experience.
Work History
EMT Coordinator
1 Year 3 Months
HCA | 05.2025 - Current
Collaborated with multidisciplinary teams to coordinate patient transport and care continuity.
Implemented efficient response strategies, reducing patient wait times
Maintained compliance with state and federal regulations, ensuring adherence to safety standards.
Responded to customer inquiries, providing accurate information and resolving issues efficiently.
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
EMT-Basic
1 Year 7 Months
Ambulnz | 11.2023 - 06.2025
Responded to emergency calls, providing timely and effective patient care in critical situations.
Administered basic life support techniques, ensuring adherence to established protocols and standards.
Evaluated patient histories to assess and prioritize levels of care.
Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Assisted with lifting and moving patients.
Trained new EMTs on proper protocols and procedures.
EMT-Basic
1 Year 6 Months
First Care | 05.2022 - 11.2023
Administered basic life support techniques, ensuring adherence to established protocols and standards.
Collaborated with healthcare professionals during patient transport, facilitating seamless communication and care continuity.
Documented patient assessments and treatment plans accurately, maintaining comprehensive records for follow-up care.
Trained new EMT personnel on operational procedures and best practices to enhance team performance.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Conducted equipment and vehicle checks to maintain continuous and safe operation.
Customer Service Representative
6 Years 2 Months
Kroger | 03.2016 - 05.2022
Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction ratings.
Assisted customers in locating products and navigating store layout, improving shopping experience.
Trained new team members on customer service protocols and store policies, fostering a cohesive work environment.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma
Bass Adult School | Nashville, TN | 05.2019
EMT Advanced
Volunteer State Community College | Gallatin, TN | 05.2026
EMT Basic
Volunteer State Community College | Gallatin, TN | 05.2019