Overview
Work History
Education
Skills
Timeline
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Brianna Deschamp

Loveland,CO

Overview

5
5
years of professional experience

Work History

Care Partner

Bethesda Gardens Assisted Living
01.2024 - Current
  • Served as an advocate for patients'' rights, upholding ethical standards in all aspects of care provision.
  • Monitored vital signs and reported any abnormalities to medical staff for prompt attention and treatment.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Manager

Sonic
03.2023 - 12.2023
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Restaurant Waiter

Santiago’s
10.2022 - 02.2023
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Gun Manufacturer

Arc Group Worldwide
01.2022 - 10.2022
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.

Customer Service Representative

Safeway
10.2020 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Website Customer Support

TTEC Services
01.2020 - 10.2020
  • Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
  • Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
  • Adhered to company policies, procedures and system documentation requirements.
  • Established positive relationships with clients through proactive communication and attentive listening skills.
  • Collaborated and maintained communications with sales representatives on customer-related issues.
  • Achieved high levels of customer retention by consistently delivering outstanding support experiences.
  • Provided expert guidance for customers navigating complex products or services, leading to greater understanding and satisfaction.

Education

GED -

Zero Drop Outs
Loveland Co
01.2020

Skills

  • Problem-Solving
  • Time Management
  • Behavioral Management
  • Dementia Care
  • Reporting and analysis
  • Proficient in Software
  • Customer Service
  • Microsoft Office
  • Effective Communication
  • Active Listening
  • Organizational Skills
  • Reliability

Timeline

Care Partner

Bethesda Gardens Assisted Living
01.2024 - Current

Manager

Sonic
03.2023 - 12.2023

Restaurant Waiter

Santiago’s
10.2022 - 02.2023

Gun Manufacturer

Arc Group Worldwide
01.2022 - 10.2022

Customer Service Representative

Safeway
10.2020 - 01.2022

Website Customer Support

TTEC Services
01.2020 - 10.2020

GED -

Zero Drop Outs

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Brianna Deschamp