Bri'anna Devane
Raleigh,NC
Summary
Reliable employee enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Avis-budget Car Rental
Avis Budget Group
09.2023 - Current
- Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.
- Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
- Enhanced company revenue by upselling additional services and insurance packages to clients.
- Streamlined the rental process with efficient use of car rental software programs and tools.
- Continuously met or exceeded sales targets through effective communication and relationship building with clients.
- Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
- Collaborated with team members to ensure seamless coordination of daily tasks, resulting in an organized and efficient workplace.
- Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
- Developed loyal clientele base through consistent follow-up and personalized service offerings.
- Ensured accurate billing processes by reviewing contracts thoroughly prior to finalizing transactions.
- Maintained clean and inviting office spaces, contributing to a professional image for the company.
Senior Caregiver
Sunrise Senior Living
05.2022 - 12.2023
- Enhanced patient comfort by providing compassionate and attentive care.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
Healthcare Customer Service Representative
McKesson
02.2022 - 12.2023
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Service Representative
Lockheed Martin
01.2020 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained detailed documentation on website updates, changes, and improvements for reference purposes.
Dust and Mop Cleaning Services
Dust And Mop
12.2018 - 01.2020
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Reduced complaints from clients by addressing their specific cleaning requests and preferences.
- Improved overall team productivity with proper time management and prioritization of tasks.
- Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Collaborated effectively with other crew members for efficient completion of assigned tasks.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
Education
High School Diploma -
Garner Magnet High School
Garner, NC06.2020
Skills
- Recreational Activities
- Feeding Assistance
- Case Management
- Compassionate Care
- CPR Certified
- CPR training
Certification
- CPR Training - 2023
Timeline
Avis-budget Car Rental
Avis Budget Group
09.2023 - Current
Senior Caregiver
Sunrise Senior Living
05.2022 - 12.2023
Healthcare Customer Service Representative
McKesson
02.2022 - 12.2023
Customer Service Representative
Lockheed Martin
01.2020 - 12.2021
Dust and Mop Cleaning Services
Dust And Mop
12.2018 - 01.2020
High School Diploma -
Garner Magnet High School
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