Brianna Diaz
Los Angeles,CA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server
Marmalade Cafe
07.2024 - Current
- Greet customers warmly and ensure they feel welcomed
- Provide menu recommendations and answer questions about dishes, drinks, or dietary accommodations
- Accurately record orders and relay them to the kitchen or bar
- Deliver food and drinks to customers promptly and correctly
- Monitor tables to ensure customers have what they need (e.g., refills, condiments, utensils)
- Present the bill and manage payments, including cash, credit cards, and mobile transactions
- Follow sanitation and safety standards to ensure a hygienic environment
- Address complaints or special requests professionally and efficiently
- Ensure customers have a positive dining experience
- Memorize menu items, specials, and ingredients to help guide customer decisions
- Be aware of potential allergens and provide alternatives when necessary
- Work with kitchen staff, bartenders, and other servers to coordinate service
- Encourage customers to try specials, appetizers, desserts, or beverages
- Inform customers about discounts, happy hours, or upcoming events
- Manage multiple tables and tasks simultaneously during busy periods
- Stay calm and efficient in fast-paced environments
- Restock supplies and reset tables for the next shift
Hostess
Marmalade Cafe
05.2024 - 07.2024
- Welcome guests as they arrive
- Escort guests to their tables
- Manage the seating plan and ensure even distribution of guests among servers
- Handle phone calls and online reservations
- Maintain an organized reservation book or system
- Address guest inquiries and provide information about the menu and restaurant services
- Handle special requests and accommodate guests' needs
- Communicate with servers, bartenders, and kitchen staff about guest needs and special requests
- Ensure smooth coordination and efficient service
- Keep the hostess area, entrance, and waiting area tidy and organized
- Ensure menus and promotional materials are clean and well-presented
- Occasionally assist with processing bills and handling cash or card transactions
- Help coordinate and manage private parties or special events
Cashier/Customer Service
CEC Entertainment, Inc
04.2022 - 05.2022
- Receive payment by cash, check, credit cards, or vouchers
- Issue receipts, refunds, credits or change due to customers
- Assist customers by providing information and resolving complaints
- Establish or identify price of goods, services or admission and organize using calculators, cash registers or price scanners
- Greet customers entering establishments
- Answer customers' questions and provide information on policies
- Sell pizzas and other items to customers
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Stock merch wall/cases, and mark places on shelves and items
Office Clerk
Mapcargo
11.2021 - 03.2022
- Sorted all papers alphabetically and according to content, dates, significance, etc
- Created or updated records with new files and information
- Stored all paperwork in designated places, securing the essential documents
- Developed an efficient filing system to make updating and retrieving files more accessible
- Monitored inventory of files, paper clips, etc., and report shortage
Teacher Assistant Volunteer
St. Joseph's Catholic School
06.2018 - 08.2018
- Tutor and assist children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers
- Supervise students in classrooms, halls, cafeterias, school yards, and gymnasiums or on field trips
- Observe students' performance and record relevant data to assess progress
- Discuss assigned duties with classroom teachers to coordinate instructional efforts
- Instruct and monitor students using and caring for equipment and materials to prevent injuries and damage
- Present subject matter to students under the direction and guidance of teachers
- Committed to serving 3 hours/week for at least two months
Education
Associate of Arts - Business Administration
El Camino College
Torrance, CA10-2026
High School Diploma -
North High School
Torrance, CA06-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Food running
- Team collaboration
- Food safety
- Calm demeanor
- POS operation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Server
Marmalade Cafe
07.2024 - Current
Hostess
Marmalade Cafe
05.2024 - 07.2024
Cashier/Customer Service
CEC Entertainment, Inc
04.2022 - 05.2022
Office Clerk
Mapcargo
11.2021 - 03.2022
Teacher Assistant Volunteer
St. Joseph's Catholic School
06.2018 - 08.2018
Associate of Arts - Business Administration
El Camino College
High School Diploma -
North High School
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