BRIANNA DIAZ
Tomball
Summary
Dynamic spa operations manager with a proven track record of leading high-performing teams and delivering exceptional aesthetic and medical treatments. Expertise in blending hands-on technical skills with strategic leadership and organizational acumen to enhance client satisfaction and foster business growth. Committed to creating an inviting atmosphere that prioritizes client well-being while optimizing operational efficiency. Adept at implementing innovative solutions that elevate service standards and drive profitability.
Overview
8
8
years of professional experience
Work History
LICENSED ESTHETICIAN
HAND & STONE CREEKSIDE
02.2020 - 06.2020
- Provided customized skin care treatments to clients based on their individual skin type and needs
- Performed waxing services, including facial hair removal and body waxing
- Set up patient rooms and sterilized equipment
- Performed light chemical peels to improve the appearance of skin tone and texture
- Educated clients about proper skincare techniques such as exfoliation, moisturizing, sun protection
RECEPTIONIST
KEN TAYLOR INSURANCE
01.2018 - 12.2019
- Greeted visitors and provided them with assistance
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel
- Scheduled appointments for clients, customers, and other visitors
- Performed data entry tasks into various computer systems accurately and promptly
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary
CERTIFIED CLINICAL MEDICAL ASSISTANT
SAVVY CHIC MEDSPA
05.2023 - Current
- Certified Clinical Medical Assistant with expertise in HIPAA compliance and patient care coordination
- Skilled in administering injections, phlebotomy services, and maintaining medical supply inventory
- Known for excellent communication skills and efficient support to physicians during treatments
- Exhibited knowledge of HIPAA regulations when handling confidential health information
- Ensured all safety standards were met within the clinical setting at all times
- Assisted in the management of medication inventory levels through timely ordering and stocking processes
- Managed patient scheduling including appointment confirmations and follow-up calls
- Provided support to physicians during examinations, treatments, and procedures in an efficient manner
- Executed administrative tasks such as filing documents or answering phones promptly when needed
- Proficiently administered injections, immunizations, phlebotomy services and other clinical duties as requested by physicians
- Inspected equipment regularly for proper functioning and maintained cleanliness standards throughout the office
- Performed patient vital signs and medical histories accurately and efficiently, demonstrating strong attention to detail
- Demonstrated excellent communication skills when interacting with patients, families, and other healthcare professionals
- Assisted physicians and nursing personnel with injections, phlebotomy, and other patient care procedures
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
MEDICAL ESTHETICIAN MANAGER
SAVVY CHIC MEDSPA
06.2020 - Current
- Promoted skincare products to patients according to specific needs, boosting overall revenue
- Upselling packages and memberships
- Performed skin analysis to determine client needs and recommended appropriate treatments
- Prepared medical grade chemical peels, microdermabrasion, dermaplaning, laser treatments, and other aesthetic procedures
- Maintained accurate records of client visits and treatments provided
- Conducted follow up consultations with patients to evaluate results of treatments
- Provided customer service support by answering questions regarding treatments or product inquiries
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Managed inventory control, reducing waste and lowering product costs.
- Utilized promotions, print and digital marketing to attract new clients.
- Monitored industry trends, incorporating innovative techniques into existing service offerings when appropriate.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Provided exceptional customer service by addressing client concerns promptly and professionally, fostering a positive experience.
- Mentored junior estheticians by sharing knowledge of best practices and advanced techniques in the field of medical aesthetics.
- Conducted thorough skin assessments to determine appropriate treatment options tailored to individual needs.
- Provided clients with knowledge of all cosmetic services being provided.
Education
Certified Clinical Medical Assistant
Dodson Healthcare Institute
Houston, Tx05.2023
Phlebotomy
National Healthcare Association
Houston, TX10.2021
Laser Hair Removal Professional
Texas Laser Institute
Houston, Tx10.2020
Esthiology
Aveda Institute
The Woodlands, TX12.2019
Associate of Science - Nursing
Lonestar College Tomball
Tomball, Tx06.2019
Tomball High School
Tomball, TX06.2014
Skills
- Strong communication skills
- Appointment scheduling
- Spa operations
- Performance evaluations
- Upselling services
- Facility maintenance
- Health and safety regulations
- Schedule coordination
- Teamwork and collaboration
- Medical terminology knowledge
- HIPAA compliance
- Vital sign monitoring
- Data entry
- Direct patient care
- CPR
- Multitasking and organization
- Sanitation maintenance
- Social media marketing
- Acne treatment specialization
Timeline
CERTIFIED CLINICAL MEDICAL ASSISTANT
SAVVY CHIC MEDSPA
05.2023 - Current
MEDICAL ESTHETICIAN MANAGER
SAVVY CHIC MEDSPA
06.2020 - Current
LICENSED ESTHETICIAN
HAND & STONE CREEKSIDE
02.2020 - 06.2020
RECEPTIONIST
KEN TAYLOR INSURANCE
01.2018 - 12.2019
Certified Clinical Medical Assistant
Dodson Healthcare Institute
Phlebotomy
National Healthcare Association
Laser Hair Removal Professional
Texas Laser Institute
Esthiology
Aveda Institute
Associate of Science - Nursing
Lonestar College Tomball
Tomball High School
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