Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Diggins

Philadelphia,PA

Summary

Proven Customer Service Representative with a track record of enhancing customer satisfaction at Intuit through effective problem-solving and active listening. Skilled in critical thinking and adept at mentoring new hires, significantly improving team integration. Excelled in a fast-paced environment, demonstrating exceptional customer service and sales abilities at Forever 21.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Intuit
06.2022 - 09.2023
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Sales Associate

Forever 21
10.2015 - 04.2017
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.

Education

Diploma -

Eastern University Academy Charter School
Philadelphia, PA
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Intuit
06.2022 - 09.2023

Sales Associate

Forever 21
10.2015 - 04.2017

Diploma -

Eastern University Academy Charter School

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Brianna Diggins