Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Disney

Gardnerville,NV

Summary

Adept at insurance verification and patient confidentiality, I enhanced patient care coordination at Washoe Tribe of Nevada and California by streamlining referral processes and reducing wait times. My proficiency in data entry and organizational abilities led to improved efficiency and patient satisfaction, showcasing my ability to manage high-volume tasks effectively. Referral professional prepared to leverage in-depth knowledge of client referrals and coordination. Known for effectively managing complex referral processes and ensuring seamless client experiences. Focused on team collaboration, adaptability, and achieving consistent results. Skilled in communication and problem-solving, bringing reliability and responsiveness to changing needs. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in EPIC, NextGen, RPMS & Brightree.

Overview

8
8
years of professional experience

Work History

Referral Specialist

Washoe Tribe Of Nevada And California
11.2022 - Current
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Obtained prior authorization for appointments & medical procedures.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Scheduled appointments with specialists on behalf of clients.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Verified insurance benefits and eligibility for procedures before referring clients.
  • Reduced wait times for specialist appointments by diligently following up on pending referrals.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Entered medical referral data using NextGen, RPMS and currently switching to Ochin Epic and Nivonyx to document referrals and results.
  • Responded to patient inquiries to offer timely updates regarding referral status.

Scheduler II

Carson Tahoe Regional Hospital
08.2018 - 11.2022
  • Checking patients in and out, with scheduling follow up appointments, using EHR system Epic.
  • Went through incoming/outgoing referral and making sure all information is correct and scheduling patient.
  • Answering a multiphone line and returning voice mails in a timely manner.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Utilized scheduling software (EPIC) to its full potential, enabling more accurate and efficient planning.

Front Desk Receptionist

Hanger Clinic: Prosthetics & Orthotics
04.2018 - 08.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Got prior authorization from patient's insurance when needed.

Customer Service Representative

Lincare
10.2016 - 04.2018
  • Processed DME order within a timely manner while obtaining medical insurance information and getting prior authorization if needed.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

Bachelor's Degree in Business -

University of Phoenix
Tempe, AZ
06-2025

GED -

Washoe High
Reno
06-2003

Skills

  • Insurance Verification
  • Data entry proficiency
  • Pre-authorizations
  • Medical terminology knowledge
  • Patient confidentiality
  • Physician Authorizations
  • Healthcare industry understanding
  • Follow-up skills
  • Multi-line telephone operation
  • Multi-line phone proficiency
  • Medical Terminology
  • Organizational abilities
  • Scheduling Software

Timeline

Referral Specialist

Washoe Tribe Of Nevada And California
11.2022 - Current

Scheduler II

Carson Tahoe Regional Hospital
08.2018 - 11.2022

Front Desk Receptionist

Hanger Clinic: Prosthetics & Orthotics
04.2018 - 08.2018

Customer Service Representative

Lincare
10.2016 - 04.2018

Bachelor's Degree in Business -

University of Phoenix

GED -

Washoe High
Brianna Disney