Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Dixon

Barnwell,SC

Summary

Driven professional with a proven track record at Darden Restaurant Group, excelling in fast-paced environments through exceptional teamwork, customer service, and multitasking abilities. Leveraged strong communication and POS system expertise to enhance guest experiences, achieving significant improvements in customer satisfaction. Demonstrated adaptability and a positive attitude, fostering customer loyalty and streamlining operational efficiency. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Longhorn Steakhouse

Darden Restaurant Group
07.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Amazon Customer Service

Amazon Prime Products
02.2018 - 04.2021
  • Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Assisted customers in navigating the company website or mobile app for self-service options when applicable.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Reduced wait times by implementing effective call routing strategies.
  • Streamlined communication processes for increased efficiency in addressing customer inquiries.

Education

Associate of Science - Liberal Arts And General Studies

Denmark Technical College
Denmark, SC
10.2019

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Organization and Time Management
  • Decision-Making
  • Problem Resolution
  • Verbal Communication

Timeline

Longhorn Steakhouse

Darden Restaurant Group
07.2022 - Current

Amazon Customer Service

Amazon Prime Products
02.2018 - 04.2021

Associate of Science - Liberal Arts And General Studies

Denmark Technical College
Brianna Dixon