Brianna Dominique
Brooklyn,New York
Summary
Versatile and results-driven professional with a proven track record at Sony Music Entertainment, adept at managing complex client service operations and streamlining vendor processes. Excels in problem-solving and prioritizing tasks efficiently, leveraging expertise in Jira and strong communication skills to enhance customer satisfaction and operational workflows.
Overview
5
5
years of professional experience
Work History
Coordinator, Client Services
Sony Music Entertainment
03.2023 - Current
- Meticulously handle and prioritize large numbers of Jira issues (100+) to locate and remove duplicate design requests by validating each request's criteria.
- Key liaison for external and internal business needs, specifically between label(s), artists, producers, managers, business affairs, etc.
- Responsible for onboarding and coordinating multiple artist accounts, including verifying the validity of sensitive documentation, tax forms, identification, registration forms, etc.
- Communicate with internal senior management and agencies on all billing-related issues and royalty reportings.
- Provide satisfactory customer service by receiving, analyzing, researching, and seeking resolution to assigned inquiries.
- Including verifying tax documentation, legal wills and testaments, death certificates, letters of direction, contracts, and/or agreements.
- Streamlined vendor management processes, facilitating improved relationships, and timely service deliveries.
- Enhanced operational workflows by maintaining well-organized documentation systems, and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Used job-related software to draft and finalize written correspondence and documentation.
Customer Experienced Associate
Medmo
05.2022 - 07.2022
- Work directly with clients through various communication channels, managing approximately 30+ emails, texts, chats, and phone calls.
- Managing multiple client accounts.
- Scheduling and booking client appointments through secure systems.
- Verify various HIPAA-compliant information, and upload it through a secured portal.
- Assist the operations team in maintaining partnerships with clients, imaging centers, and doctors' offices.
- Provided exceptional customer service to ensure customer satisfaction.
Pharmacy Experienced Agent
Capsule Pharmacy
12.2019 - 05.2022
- Handle 30+ calls, emails, chats, and texts daily, with duties including retrieving customer data, registering new customers, and managing customer accounts.
- Resolve customer complaints, billing, and payment inquiries.
- Manage high-volume workflows within SLA time.
- Organized customer data.
- Trained and developed new hires, and oversaw proper workflows.
- Enter overrides on claim rejections, and assist insurance with prescription coverage.
- Assist various doctors and pharmacists regarding customer prescriptions.
- Coordinator of weekly and monthly team-building activities.
- Summarize complex, ongoing customer issues for team collaboration follow-ups.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues, and optimal outcomes.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ06.2026
High School Diploma -
High School For Public Service-Heroes Of Tomorrow
Brooklyn, NY06.2015
Skills
- Strong oral and written communication
- Great problem solver, and very detail-oriented Able to adapt in various environments, along with having excellent time management Prioritize key company initiatives, and inquire about the respected SLA time
- Experience in using various systems, including Jira, Sfax, SAP, Kustomer, Slack, Zoom, Teams, Excel, Microsoft Word, EROS, Webex, etc
- Strong abilities working cross-functionally within multiple areas, including the finance team, operations, directors, etc
- Multiple Priorities Management
- Vendor Management
- Data Collection
Timeline
Coordinator, Client Services
Sony Music Entertainment
03.2023 - Current
Customer Experienced Associate
Medmo
05.2022 - 07.2022
Pharmacy Experienced Agent
Capsule Pharmacy
12.2019 - 05.2022
Bachelor of Science - Psychology
Arizona State University
High School Diploma -
High School For Public Service-Heroes Of Tomorrow
Similar Profiles
Jennie Preval AbbottJennie Preval Abbott
SAP Concur Administrator at Sony Music Entertainment Inc.SAP Concur Administrator at Sony Music Entertainment Inc.
Steve HodgesSteve Hodges
Executive Vice President at Sony Music Entertainment Inc.Executive Vice President at Sony Music Entertainment Inc.
Lizzet NunezLizzet Nunez
Senior Account Manager at Sony Music EntertainmentSenior Account Manager at Sony Music Entertainment