Brianna Doria
Los Angeles,California
Summary
Detail-oriented and highly organized professional with over 6 years of diverse experience in customer service, fraud prevention, and team training. Expertise in analyzing complex data, ensuring transaction integrity, and delivering exceptional service across various sectors. Proven ability to manage multiple tasks effectively, with a strong focus on accuracy and efficiency. Adept at utilizing Microsoft Excel and handling financial transactions with precision. Recognized for strong communication skills, reliability, and a commitment to fostering a positive and productive work environment. Seeking to leverage a solid background in fraud prevention and team development to contribute to a dynamic organization.
Overview
8
8
years of professional experience
Work History
Bakery Team Member
Whole Foods Market
09.2017 - Current
- Executed order writing, cake assembly, and decoration with precision, adhering to bakery standards
- Followed baking procedures and maintained store processes by managing inventory and assembling beverages efficiently
- Promoted bakery products to customers, enhancing sales and customer satisfaction
- Ensured cleanliness and sanitation of bakery and juice bar areas to meet store standards.
Fraud Specialist
Shein
06.2023 - 09.2024
- Analyzed and interpreted customer order information to detect potential fraudulent activities, maintaining the integrity of transactions
- Employed advanced data analysis techniques to assess high-risk orders, ensuring minimal fraud exposure
- Conducted detailed investigations into suspicious orders, including reviewing identity verification documents and transaction histories
- Performed administrative tasks such as data entry and project management, meeting deadlines with precision
- Reviewed and processed approximately 500 orders daily, achieving a monthly error rate of less than 1%.
Bakery Team Trainer
Whole Foods Market
06.2022 - 06.2023
- Delivered and managed training programs for new and existing team members, ensuring successful completion and adherence to store standards
- Organized and maintained accurate training records using company systems, tracking progress and meeting training deadlines
- Coordinated with Team Leaders and Member Services to schedule and facilitate training sessions for new hires
- Provided training on customer service excellence, new products, sales tactics, and departmental procedures
- Modeled best practices for equipment use and maintenance, and engaged with communication platforms to stay informed.
Supported Living Staff
Xclusiv Services
12.2016 - 10.2017
- Assisted adults with mental disabilities in developing day-to-day living skills, providing support in meal preparation and housekeeping
- Managed schedules and household tasks, ensuring a supportive and well-organized living environment.
Education
Communications -
Pasadena City College
Pasadena, California05.2022
Skills
- Exceptional customer service and support
- Highly organized with a keen attention to detail
- Proficient in Microsoft Excel and money handling
- Dependable and communicative
- Service-oriented with strong multitasking abilities
- Irregularity reporting
- Attention to Detail
- Problem-Solving
- Excellent Communication
Timeline
Fraud Specialist
Shein
06.2023 - 09.2024
Bakery Team Trainer
Whole Foods Market
06.2022 - 06.2023
Bakery Team Member
Whole Foods Market
09.2017 - Current
Supported Living Staff
Xclusiv Services
12.2016 - 10.2017
Communications -
Pasadena City College
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