Brianna Duckett
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CriminalRecordCheck
02.2024 - 04.2024
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Improved resolution time with effective problem-solving for customer complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Strawbridge Studios, Inc.
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Receptionist
Pettigrew Rehabilitation & Healthcare Center
06.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Cashier
Bed Bath & Beyond
07.2021 - 02.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Criminal Justice - Law Enforcement
North Carolina Central University
Durham, NC05.2025
High School Diploma -
Riverside High School
Durham, NC06.2019
Skills
- Critical Thinking
- Active Listening
- Problem-solving abilities
- Customer Service
- Computer Proficiency
- Microsoft Office Suite
- Research
- Zendesk & Workday system proficiency
- Multi-line phone talent
- Live chat support
Timeline
Customer Service Representative
CriminalRecordCheck
02.2024 - 04.2024
Customer Service Representative
Strawbridge Studios, Inc.
08.2023 - 01.2024
Receptionist
Pettigrew Rehabilitation & Healthcare Center
06.2022 - 08.2023
Customer Service Cashier
Bed Bath & Beyond
07.2021 - 02.2022
Criminal Justice - Law Enforcement
North Carolina Central University
High School Diploma -
Riverside High School
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