Brianna Dugar
Katy,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Call Center Customer Service Specialist
Concentrix
06.2021 - 04.2023
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
- Approved and terminated customer contracts upon request.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Meat Inspector
Usda Fsis
09.2022 - 02.2023
- Trained line personnel on quality control procedures.
- Verified transportation and handling procedures met regulatory requirements.
- Verified that processed food products were free of contamination.
- Inquired about pesticides or chemicals to which animals may have been exposed.
- Confirmed sanitation procedural compliance in processing facilities.
Front Desk Receptionist
Alcorn State University National Alumni Association
05.2019 - 05.2022
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected room deposits, fees, and payments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
Online Personal Shopper
Walmart
02.2019 - 04.2021
- Provided product advice to customers to help select most suitable items for individual needs.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Developed and maintained strong working relationships with professionals within assigned territory.
Live Chat Agent
TurboTax
01.2019 - 04.2019
- Created and maintained detailed database to develop promotional sales.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices
Executive Assistant
Apple
03.2017 - 03.2019
- Took notes and dictation at meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Coordinated events and worked on ad hoc projects.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Education
Bachelor of Science - Agriculture
Alcorn State University
Lorman, MS05.2022
High School Diploma -
Jefferson County High School
Fayette, MS05.2019
Skills
- Purchase Needs Determination
- Service Recommendations
- Customer Account Management
- Goals and Performance
- Performance Feedback
- Program Leadership
- Online Chat
- Calm and Professional Under Pressure
- High-Volume Environments
- Good Listening Skills
- Team building
Timeline
Meat Inspector
Usda Fsis
09.2022 - 02.2023
Call Center Customer Service Specialist
Concentrix
06.2021 - 04.2023
Front Desk Receptionist
Alcorn State University National Alumni Association
05.2019 - 05.2022
Online Personal Shopper
Walmart
02.2019 - 04.2021
Live Chat Agent
TurboTax
01.2019 - 04.2019
Executive Assistant
Apple
03.2017 - 03.2019
Bachelor of Science - Agriculture
Alcorn State University
High School Diploma -
Jefferson County High School
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