Brianna Duncan
Vacaville,CA
Summary
Well-qualified Office Assistant/ Receptionist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
5
5
years of professional experience
Work History
Server/Cashier
Pitfire Pizza
11.2022 - 02.2024
- Served hundreds of guests in a timely and friendly manner
- Analyzed selection of 50+ beer and alcohol options leading to an increase in understanding of spirits and generating alcohol sales
- Took advantage of knowing the menu to upsell seasonal items, usually 3 new items
- Sold merchandise and placed 100+ orders in the market implementing upselling strategies.
- Explained menu items and suggested appropriate options for food allergy concerns.
Host and Coordinator
WoodRanch BBQ & Grill
08.2022 - 12.2022
- Executed customer service processes with over 20 employees, coordinated events, and ensured guests' needs were satisfied.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Office Assistant
Cornerstone Packing and Cooling
04.2019 - 08.2022
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed clerical tasks such as filing, copying, and distributing mail.
Call Center Operator
San Diego Christian College
11.2020 - 04.2021
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Filed student records, data entry of 300+ leads weekly, and updated prospective students of recruitment process.
- Managed scheduling appointments with Academic advisors, Financial Aid, and other University departments.
Education
Bachelor of Science - Marketing
California State University, Northridge
Northridge, CA05.2025
Associates Degree- Business Administration - Business Administration
Fresno City College
Fresno, CA07.2022
Skills
- Verbal Communication
- Administrative Support
- Cash Handling
- Customer Service
- Traditional marketing
- Social Media Marketing
Timeline
Server/Cashier
Pitfire Pizza
11.2022 - 02.2024
Host and Coordinator
WoodRanch BBQ & Grill
08.2022 - 12.2022
Call Center Operator
San Diego Christian College
11.2020 - 04.2021
Office Assistant
Cornerstone Packing and Cooling
04.2019 - 08.2022
Bachelor of Science - Marketing
California State University, Northridge
Associates Degree- Business Administration - Business Administration
Fresno City College
Similar Profiles
Sofia PintoSofia Pinto
Front of House Employee at Pitfire Artisan PizzaFront of House Employee at Pitfire Artisan Pizza
Tamara Campa GarciaTamara Campa Garcia
Line Cook at Pitfire Artisan PizzaLine Cook at Pitfire Artisan Pizza
Arshpreet KaurArshpreet Kaur
Cashier and Cook at Pizza PizzaCashier and Cook at Pizza Pizza