Brianna Duncan

Baton Rouge,LA

Summary

Dynamic and detail-oriented professional with experience at Amazon, excelling in warehouse safety and packing efficiency. Proven ability to enhance customer satisfaction through timely order fulfillment and effective communication. Strong critical thinking and decision-making skills, complemented by hands-on expertise in machinery operation and logistics. Committed to maintaining high-quality standards in fast-paced environments.

Overview

years of professional experience

Work History

AFM / Pick FC Associate

Amazon

9001 Cortana Pl Baton Rouge, LA 70815

06.2024 - Current

Followed procedures at all times for personal and team safety.
Maintained compliance with company safety policies and called violations to attention of management.
Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Supported warehouse supervisors in daily operations management, meeting deadlines consistently without compromising quality standards.
Maintained clean and organized workspaces, adhering to health and safety regulations while maximizing productivity.
Loaded and unloaded trucks efficiently using appropriate equipment such as pallet jacks or forklifts when necessary.
Assisted in training new hires, leading to a more knowledgeable and efficient workforce.
Increased customer satisfaction by ensuring timely and precise order fulfillment, maintaining communication throughout the process.

Apparel Associate

Walmart

Baker, LA

01.2024 - 06.2024

Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
Displayed and organized products in store to help customers locate products easily.
Improved overall presentation of merchandise by regularly rotating stock items based on seasonal demands or promotional events.

Sales Associate

Smoothie King

Baton Rouge, LA

10.2021 - 12.2023

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Provided positive first impressions to welcome existing, new, and potential customers.
Solved customer challenges by offering relevant products and services.

Hostess

Krab Queenz

Baton Rouge, LA

06.2021 - 10.2021

Answered customer questions about hours, seating, and menu information.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Education

High School Diploma -

Madison Preparatory Academy

1555 Madison Ave Baton Rouge, LA 70802 United Sta

05.2022

Skills

Warehouse safety
Packing efficiency
Loading and unloading
Order picking
Time management
Quality control
Troubleshooting techniques
Equipment troubleshooting
Attention to detail
Quick learner

Critical thinking
Decision-making
Heavy lifting
Equipment monitoring
Warehousing functions
Reports and spreadsheets generation
Goal setting and prioritization
Machinery operation
Computer skills
Logistics

Timeline