Brianna Dunphy
Sylvania
Summary
Dedicated worker with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Nutrition Specialist
Pet Supplies Plus
02.2024 - Current
- Collaborated with interdisciplinary teams on research projects, contributing valuable insights from a nutrition specialist perspective.
- Increased client satisfaction with comprehensive assessments of individual nutritional needs and preferences.
- Expanded clientele base through engaging presentations at community events, promoting the benefits of proper nutrition.
- Provided in-depth information on nutritional care to maximize health.
Shift Leader
Pet Supplies Plus
10.2023 - 02.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
Team Member
Pet Supplies Plus
03.2023 - 10.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
SALES ASSOCIATE
ALDI
10.2020 - 02.2023
- Drove sales through customer relationship building and suggestive selling techniques.
- Operated cash register and POS to process sales transactions and handle payments.
- Promoted visual presentation standards by keeping store replenished.
- Performed cleaning tasks, keeping store neat and organized.
- Trained new employees on company policies and strong sales techniques.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Used knowledge of company products and services to recommend solutions to customers.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Cross-trained with other store departments and areas, supporting overall retail operations.
SHIFT MANAGER
Taco Bell
07.2019 - 09.2020
- Created staff teams and delegated work tasks to increase productivity.
- Tracked employee progress and implemented corrective actions to minimize mistakes and promote growth.
- Maintained knowledge of store products and services to make recommendations to customers.
- Established and maintained positive and professional employee relationships.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Taught newly hired team members and shift managers business policies and procedures.
- Reported equipment repair and employee training needs to managers.
- Communicated important company information and policy changes to staff members.
- Promoted store specials and limited-time offers to customers.
- Promoted customer satisfaction by addressing complaints and issuing refunds.
- Demonstrated work techniques to customers to promote continued learning and growth.
CREW MEMBER
Taco Bell
09.2018 - 07.2019
- Washed and sanitized plates and utensils for continued use.
- Packaged and labeled to-go and delivery orders for pickup.
- Recommended menu items according to customer preferences and dietary restrictions.
- Cleared and bussed tables and mopped lobby floors during closing times.
- Maintained knowledge of store menus to advertise promotions and limited-time offers.
- Trained new employees regarding company policies and food preparation procedures.
- Counted money in cash drawers and calculated customer tips after shifts.
- Addressed customer complaints by remaking dishes and administering refunds.
- Cleaned and sanitized store restroom areas and stalls.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Accepted payment from customers and made change as necessary.
- Replenished foods at serving stations.
Education
High School Diploma -
Notre Dame Academy
Toledo, OH01-2019
Skills
- Customer Service
- Cash Handling
- Credit and Cash Transactions
- Answering Customer Questions
- Teamwork and Collaboration
- Stocking and Receiving
- Cash Register Operations
- Retail Store Operations
- Speaking Clearly
- Store Opening and Closing
- Nutrition counseling
- Pet food formulation
Timeline
Nutrition Specialist
Pet Supplies Plus
02.2024 - Current
Shift Leader
Pet Supplies Plus
10.2023 - 02.2024
Team Member
Pet Supplies Plus
03.2023 - 10.2023
SALES ASSOCIATE
ALDI
10.2020 - 02.2023
SHIFT MANAGER
Taco Bell
07.2019 - 09.2020
CREW MEMBER
Taco Bell
09.2018 - 07.2019
High School Diploma -
Notre Dame Academy
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