Brianna Duran

• Trained new employees and delegated daily tasks and responsibilities.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Completed cash and credit card transactions accurately using POS software.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

• Deliver an exceptional guest experience by offering personalized styling advice and maintaining a welcoming environment in the apparel and accessories section.

• Assist guests with product selections, outfit recommendations, and information on current trends to ensure satisfaction with their shopping experience.

• Merchandise and organize the sales floor, ensuring displays are visually appealing and stocked according to company standards.

• Collaborate with team members to execute seasonal resets, promotional signage, and in-store marketing strategies.

• Maintain the cleanliness and organization of fitting rooms, assisting guests with sizing or style needs.

• Support company initiatives, including cross-training in other departments when needed, to achieve overall store goals.