Brianna Duran
Melbourne,FL
Summary
Dynamic and dedicated professional with extensive experience at Holmes Regional Medical Center, excelling in food safety and customer service. Proven ability to enhance patient satisfaction through effective meal preparation and adherence to nutritional guidelines. Recognized for strong teamwork and problem-solving skills, consistently delivering high-quality service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dietary Aide
Holmes Regional Medical Center
Melbourne, FL
04.2022 - 02.2023
- Cleaned and sanitized kitchen equipment and surfaces.
- Monitored food temperatures to ensure safety and quality standards were met.
- Set up trays for patients upon request.
- Assisted in the ordering, receiving, storage, and inventory of food items.
- Served specific meals to patients with special dietary needs.
- Directed patrons to restrooms and other amenities within facility.
- Cleaned and maintained dining room during and after each meal service.
- Maintained safe food handling practices to prevent germ spread.
- Assisted with preparation of snacks and other light meals.
- Set up trays and food service carts to deliver food to residents.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Assembled and served meals according to specific guest requirements.
- Ensured that all food was prepared according to established health standards.
- Treated patients and team members with dignity and respect.
- Collaborated with team to deliver timely service of items.
- Operated kitchen equipment safely and efficiently.
- Ensured all dishes were presented attractively before serving to customers.
- Served food and snacks according to planned menu and patients' diet orders.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained a safe working environment by following all safety protocols.
- Worked closely with team members to update cleaning protocols and increase aide efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Prepared workstations with ingredients and tools to increase efficiency.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Delivered meals to residents and patients in their rooms when requested.
- Made meals in accordance with company standards and requirements.
- Refilled condiments, napkins and server workstations.
- Provided nutritional advice to residents and patients regarding their diet plans.
- Provided assistance with meal setup, serving, and clean up as needed.
- Assisted patients with special needs to eat meals, providing kindness and patience.
- Delivered snacks to nurse station for distribution to specific residents.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Front Desk Receptionist
Bernard Academy
Melbourne, FL
08.2018 - 08.2019
- Greeted visitors warmly and directed them to correct personnel or office.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted in the management of the company's social media accounts.
- Transcribed tapes and notes from meetings into prescribed formats.
- Scheduled and confirmed appointments for clients and staff.
- Drafted professional business documents, spreadsheets, and correspondence.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated and maintained office policies and procedures.
- Handled incoming and outgoing mail and packages.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Managed company calendar and scheduled events.
- Coordinated company events with venues and advised staff of pertinent details.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Scheduled space or equipment for special programs, meetings and conferences.
- Explained policies and procedures to visitors.
- Coordinated maintenance requests for office equipment and facilities.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Managed multi-line telephone system, directing calls to appropriate departments.
Call Center Sales Representative
Call Center Services Inc.
Melbourne, FL
01.2017 - 03.2017
- Provided product recommendations based on customer needs.
- Demonstrated excellent listening skills while interacting with customers via telephone or email.
- Researched customer inquiries and provided solutions in a timely manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained records of customer interactions, transactions, comments and complaints.
- Utilized a computer system to track customer accounts and update order information.
- Handled escalated customer service issues professionally and efficiently.
- Achieved established sales targets by generating new customer accounts.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Made outbound sales calls to potential customers to promote products and services.
- Assessed customer feedback surveys and made adjustments accordingly.
- Followed up with customers after purchase or service delivery to ensure satisfaction levels were met.
- Followed up on sales leads through outbound calling.
- Identified opportunities to cross-sell additional products and services to existing customers.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Updated customer information in the database accurately.
- Collaborated with new customers to give details about company offerings.
- Answered incoming calls from customers, providing prompt and accurate information.
- Responded promptly to emails sent by customers seeking support or assistance.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
Busser
Francisco's Mexican Restaurant
Melbourne, FL
07.2015 - 09.2015
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Adhered to sanitation guidelines when handling food and beverage items.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
Drive-Thru Cashier
Long John Silver's
Melbourne, FL
08.2014 - 05.2015
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Backed up front counter employees to maximize guest satisfaction with speedy service.
- Assisted in training new employees on restaurant procedures and policies.
- Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
Cashier Team Lead
Walmart
West Melbourne, FL
03.2014 - 08.2014
- Developed strong working relationships with team members to foster collaboration.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
Education
High School Diploma -
Eau Gallie High School
Melbourne, FL05-2013
Some College (No Degree) -
Keiser University
Melbourne, FLSkills
- Food safety
- Nutritional guidelines
- Menu planning
- Meal preparation
- Kitchen sanitation
- Customer service
Certification
- First Aide
Education and Training
other,other
Professional Summery
- I am Hispanic speak both English and Spanish I can read write both languages. I do not leave a job right away unless I know they are okay with the decision and have made all the arrangements and have someone in line ready for when I leave. With that being said, I will now tell you a little bit about me. I have currently applied to college and study in the medical/nursing field. I want to start my career as an MA and keep on going a RN. I am very excited to start my most desired dream! In the past, i was below my grade level as a senior. Due to low academic participation and lack of potential. I managed tout head up high, set my goal, try my hardest, and had a lot of positive thoughts that encouraged me. I also had changed my ways and changed the environment I lived. With the help and support of everyone I am now a proud 4.0 High School Graduate. Therefore, today, I feel very confident in myself and
I now I will accomplish my most desirable dreams.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Dietary Aide
Holmes Regional Medical Center
04.2022 - 02.2023
Front Desk Receptionist
Bernard Academy
08.2018 - 08.2019
Call Center Sales Representative
Call Center Services Inc.
01.2017 - 03.2017
Busser
Francisco's Mexican Restaurant
07.2015 - 09.2015
Drive-Thru Cashier
Long John Silver's
08.2014 - 05.2015
Cashier Team Lead
Walmart
03.2014 - 08.2014
High School Diploma -
Eau Gallie High School
Some College (No Degree) -
Keiser University
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