Summary
Overview
Work History
Education
Skills
References
Timeline
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Brianna Early

Lucas,Texas

Summary

Highly skilled Senior Patient Account Representative with a background in healthcare administration. Significant experience navigating insurance claims, resolving billing discrepancies, and enhancing patient satisfaction through efficient account management. Strengths include effective communication skills, problem-solving abilities, and knowledge of medical billing software. Previous roles have demonstrated success in reducing outstanding debt and improving financial performance for medical practices.

Overview

9
9
years of professional experience

Work History

Patient Account Liaison

Texas Oncology
Richardson, USA
06.2023 - Current
  • Verified coverage with insurers, filed required forms and submitted paperwork to obtain timely payments
  • Translated health care services into coded medical claims for submission to insurance carriers
  • Followed up on submitted insurance claims to mediate disputes and obtain reimbursement for services rendered
  • Reviewed clinical statements and assigned standard codes using CPT, ICD-10-CM, or HCPCS Level II
  • Answered questions from patients regarding billing charges by explaining services and clinical duties performed
  • Collected delinquent accounts by establishing payment arrangements
  • Explained charges to patients and assisted with resolving discrepancies

Senior Patient Account Specialist

Austin Regional Clinic
Austin, USA
09.2015 - Current
  • Verified completeness and accuracy of patients' information for documentation in EMR system.
  • Collected and secured cash payments for patients' co-payments and additional financial obligations.
  • Connected with insurance companies to verify details and process billing.
  • Assisted in the development of billing procedures to improve efficiency.
  • Adjusted customer accounts based on received feedback or disputes regarding charges billed.
  • Processed invoices and updated billing information accurately and efficiently.
  • Updated customer files with issued invoices, processed payments, and new account information.
  • Compiled and organized billing information for audits.
  • Collaborated with the accounting department to reconcile billing discrepancies.
  • Prepared itemized statements, bills, or invoices showing total amount due for services rendered.
  • Resolved customer inquiries related to billing issues via phone and email.
  • Followed up on denied claims by performing appeals and denial recovery procedures.

Education

Master of Science - Healthcare Leadership

Texas A&M University - Commerce
Commerce, TX
08-2025

Bachelor of Science - Health Services Administration

Texas A&M University - Commerce
Commerce, TX
05-2024

Associate of Science - General Studies

Collin County Community College District
Plano, TX
05.2023

Skills

  • HIPAA COMPLIANCE
  • DATA ENTRY
  • INSURANCE BILLING
  • PROCEDURE CODING
  • PROCESS PAYMENTS
  • ICD-10 REQUIREMENTS
  • MAINTAIN PATIENT CONFIDENTIALITY
  • CUSTOMER SERVICE
  • CPT
  • REVENUE CYCLE
  • DENIALS
  • EPIC
  • ATHENA
  • APPEALS AND DENIALS

References

  • Alisa Collins, Director of Patient Account Services, Austin Regional Clinic, 512.407.8686, accollins@austinregionalclinic.com
  • Thomas Pharr, Revenue Cycle Supervisor, Texas Oncology, 972.997.8083, thomas.pharr@usoncology.com
  • Dr. Ty Sanford, Founder/CEO, Tresses of Care Inc, 972.330.3338, info@tressesofcare.com

Timeline

Patient Account Liaison

Texas Oncology
06.2023 - Current

Senior Patient Account Specialist

Austin Regional Clinic
09.2015 - Current

Master of Science - Healthcare Leadership

Texas A&M University - Commerce

Bachelor of Science - Health Services Administration

Texas A&M University - Commerce

Associate of Science - General Studies

Collin County Community College District

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Brianna Early