Brianna Edenfield
Swansboro,GA
Summary
Dynamic Dental Assistant with a proven track record at the Dental Center of Vidalia, excelling in patient relations and appointment scheduling. Skilled in digital X-ray proficiency and infection control, I foster positive patient experiences and collaborate effectively with dental teams to enhance care coordination and satisfaction.
Overview
6
6
years of professional experience
Work History
Dental Assistant
Dental Center of Vidalia
Vidalia, GA
03.2019 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
Education
Dental Assistant Certification -
Swainsboro Tech
Swainsboro, GASkills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- Appointment scheduling
- X-ray processing
- Professionalism and etiquette
- Team collaboration
- Instrument sterilization techniques
- Patient scheduling
- Patient relations
- Infection control proficiency
- Cross-training capabilities
- Impression taking skills
- Treatment room breakdown
- Patient education
- Electronic charting
- Patient services
- First aid training
- Restorative procedures
- Oral surgery assistance
- Inventory management
- Dental staff assistance
- Office administration duties
- Dental staff support
- Knowledgeable in software
- Patient care coordination
Timeline
Dental Assistant
Dental Center of Vidalia
03.2019 - Current
Dental Assistant Certification -
Swainsboro Tech