Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Brianna Edwards

Monterey Park,USA

Summary

Dedicated candidate adept at managing multiple priorities while maintaining a positive and welcoming demeanor. Proven track record of delivering exceptional guest experiences by ensuring seamless operations. Highly resourceful and a quick learner, I excel as a collaborative team player with strong communication skills. I am enthusiastic about taking on additional responsibilities to contribute to the overall success of the team and create memorable moments for guests.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Office Assistant (Seasonal Position)

C&C Carson Adult Day Health Care Center
01.2019 - 01.2023
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Maintained and updated office records, both digital and physical.
  • Edited and proofread documents for accuracy and completeness.
  • Assisted with marketing campaigns and website design, contributing to the growth of the organization.
  • Created engaging content for social media platforms, effectively promoting C&C's events and celebrations.
  • Utilized photography and video editing skills for promotional materials.
  • Made creative contributions to C&C's monthly newsletter, enhancing communication with stakeholders.

Set & Production Assistant

Village Christian School
11.2020 - 12.2020
  • Provided technical support for the theater department's short film productions
  • Operated cameras, managed slate/clapperboard, lighting, and sound equipment, contributing to the success of the projects
  • Filmed and edited behind-the-scenes footage of each production.
  • Reviewed production schedule in advance to set priorities and understand sequences.
  • Collaborated with other departments to optimize production workflows.
  • Maintained clean and organized tool sets for production runs.

Recreation Summer Staff

Thousand Pines Christian Camp & Conference Center
06.2022 - 08.2022
  • Utilized basic hospitality skills to enhance guest comfort and enjoyment.
  • Handled fast-paced tasks efficiently, including food handling and service, cashiering, and merchandise stocking.
  • Experience in loading, unloading trucks, and food order re-stocking.
  • Demonstrated agility in adapting to team dynamics, promoting effective teamwork in delivering exceptional guest experiences.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Maintained CPR certification, contributing to a safe environment for all camp attendees.
  • Led groups of children safely through variety of camp activities.
  • Interacted with guests in a friendly and professional manner, ensuring their satisfaction throughout their stay.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Attained Employee of The Week Award for outstanding service and work ethic.

Attractions Operator

Disneyland Theme Park & Resort
09.2022 - 11.2022
  • Exhibited exceptional guest interaction and communication skills, ensuring a positive and enjoyable experience for park visitors.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Demonstrated fast learning and adaptability to diverse team dynamics, fostering effective collaboration and synergy within the team.
  • Proficiently delivered memorized spiels to large groups, enhancing the overall guest experience.
  • Maintained crowd control during parades and entertainment events, ensuring a safe and enjoyable environment.
  • Thrived in fast-paced circumstances, multitasking to meet operational demands.
  • Prioritized guest safety during ride operations.
  • CPR certified to handle any emergencies.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Fostered communication between ride operators and other amusement park personnel to support operations.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.

Front of House Team Member

Bruxie
09.2023 - Current
  • Embraced Bruxie's core values daily, which are rooted in a passion for quality food, maintaining a commitment to exceptional guest service, fostering team collaboration, and continuously seeking improvement.
  • Demonstrated excellent communication skills, ensuring effective interactions with both team members and guests, and consistently going above and beyond to meet guest needs and expectations.
  • Thrived in a fast-paced environment by effectively multitasking and prioritizing duties, resulting in the seamless execution of Bruxie's exceptional service standards.
  • Maintained a friendly, helpful, and positive attitude throughout each shift, contributing to the warm and inviting atmosphere cherished by Bruxie patrons.
  • Collaborated effectively with the rest of staff to fulfill guests' orders promptly and accurately, demonstrating adaptability and teamwork.
  • Fostered teamwork by actively engaging with fellow team members in various tasks, ultimately enhancing overall guest satisfaction.
  • Showcased exceptional customer service skills by addressing guest inquiries and requests with professionalism and a friendly demeanor, consistently delivering top-notch experiences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Expertly handled cashier duties and responsibilities, ensuring accurate and efficient transactions, and contributing to the overall efficiency of Bruxie's operations.
  • Upheld a clean and organized workstation, meeting the highest sanitation standards to ensure the health and safety of both guests and team members.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Exhibited physical capability by lifting items weighing up to 20–50 pounds and standing for extended periods to meet the demands of the role.

Education

Bachelor of Science - Communication Studies

Chapman University
Orange, CA
05.2025

High School Diploma -

Village Christian
Sun Valley, CA
06.2021

Skills

  • V Competent Written and Verbal Communicator
  • V Fast Learner
  • V Team Collaborator
  • V Interpersonal Communication
  • V Conflict Resolution
  • V Presentation and Public Speaking
  • V Editing and Proofreading
  • V Adobe Photoshop
  • V After Effects
  • V Premiere Pro
  • V Illustrator
  • V Google Docs
  • V Microsoft Office (Word/Excel/Teams)
  • Data Recording
  • Social Media Knowledge
  • Works Effectively Under Pressure
  • Valid Driver's License

Additional Information

References available upon request.

Certification

  • First Aid/CPR Certified
  • Food Safety: Food Handlers Training

Timeline

Front of House Team Member

Bruxie
09.2023 - Current

Attractions Operator

Disneyland Theme Park & Resort
09.2022 - 11.2022

Recreation Summer Staff

Thousand Pines Christian Camp & Conference Center
06.2022 - 08.2022

Set & Production Assistant

Village Christian School
11.2020 - 12.2020

Office Assistant (Seasonal Position)

C&C Carson Adult Day Health Care Center
01.2019 - 01.2023

Bachelor of Science - Communication Studies

Chapman University

High School Diploma -

Village Christian

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Brianna Edwards