- Trained and onboarded new team members, improving overall team productivity.
- Developed a customer service protocol that improved customer satisfaction scores by 25%.
- Met and exceeded deadlines for all assigned tasks and projects.
Job entailed , greeted and assisted customers, providing information about go-karting packages and promotions. I managed reservations and bookings to ensure a smooth customer experience. Additionally, I processed payments and maintained accurate financial records. I addressed customer inquiries and resolved issues to enhance satisfaction. I also collaborated with team members to maintain a clean and safe environment and supported marketing efforts by promoting special events and offers.
Job entailed giving clear instructions and maintain control of a group while making it fun, ability to communicate well with children and adults, displayed a high level of energy and enthusiasm, organized, self-motivated, pitched Sky Zone latest offerings and closed sales that consisted of monthly memberships, ongoing promotions, seasonal offerings, flash sales, and their many programs.
Job entailed greeting and assisting customers, managing phone calls, and scheduling swim lessons. Processed payments and maintained accurate records. Provided information about swim programs and resolved customer concerns. Collaborated with team members and supported administrative tasks, including filing, data entry, and managing swim lesson registration.
Communication: Both written and verbal communication skills
Teamwork: Ability to work well with others
Problem-Solving: Ability to identify and solve issues efficiently
-Time Management: Effectively managing time and prioritizing tasks
- Leadership: Ability to lead and motivate a team
- Attention to Detail: Ensuring accuracy and thoroughness in tasks
- Customer Service: Providing excellent service to clients or customers
- Organizational Skills: Keeping tasks and projects well-organized