Brianna Edwards
Milton
Summary
Highly dedicated and results-driven customer service professional with over 10 years of experience in delivering exceptional support in office settings. Proficient at managing customer inquiries, resolving complex issues, and fostering strong client relationships. Skilled in communication, problem-solving, and maintaining a positive office atmosphere, ensuring that all interactions are handled with professionalism and care.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Navy Exchange Service Command
Pensacola, FL
09.2023 - Current
- Addressing customer questions, concerns, and complaints effectively and promptly
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Accounts Payable Specialist
TQL
Cincinnati, OH
02.2020 - 08.2023
- Utilized accounting software to track and analyze expenses for accurate payment processing
- Processed and reconciled invoices on a daily basis in a high-volume environment
- Mentored new team members, leading to a significant increase in their performance score within the first three months
Customer Service Representative
Spectrum
Cincinnati, OH
01.2017 - 12.2019
- Managed a high volume of customer inquiries via phone, email, and chat in a fast-paced environment
- Developed and implemented a new training program for new hires, which increased team efficiency by 30%
- Successfully identified and resolved customer issues before escalation, leading to a decrease in formal complaints
- Assisted in cross-selling and up-selling, contributing to a 15% increase in quarterly sales
Manager
Charlotte Russe
Montgomery, AL
02.2013 - 12.2016
- Maintained professional, organized, and safe environment for employees.
- Managed and motivated employees to be productive and engaged in work.
- Schedule shifts and ensure adequate staffing levels to meet store needs.
- Manage cash handling and ensure accurate transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Jeerson Davis High School
Montgomery, AL05.2013
Skills
- Managed a high volume of customer inquiries via phone, email, and chat in a fast-paced environment
- Developed and implemented a new training program for new hires, which increased team efficiency by 30%
- Successfully identified and resolved customer issues before escalation, leading to a decrease in formal complaints
- Assisted in cross-selling and up-selling, contributing to a 15% increase in quarterly sales
- Utilized accounting software to track and analyze expenses for accurate payment processing
- Processed and reconciled invoices on a daily basis in a high-volume environment
- Mentored new team members, leading to a significant increase in their performance score within the first three months
- Analyzed customer feedback data to identify trends, leading to targeted improvements in service offerings that boosted satisfaction ratings
- Addressing customer questions, concerns, and complaints effectively and promptly
Timeline
Customer Service Associate
Navy Exchange Service Command
09.2023 - Current
Accounts Payable Specialist
TQL
02.2020 - 08.2023
Customer Service Representative
Spectrum
01.2017 - 12.2019
Manager
Charlotte Russe
02.2013 - 12.2016
High School Diploma -
Jeerson Davis High School
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