BRIANNA EDWARDS
Chantilly
Summary
Rising college junior at William & Mary adept in customer service and business marketing strategies developed from prior job experience. Skilled at building and maintaining customer relationships, highly motivated to gain more experience, and problem solver ready to work hard.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Private Swim Instructor
Self-employed
05.2023 - Current
- Increased overall client satisfaction by maintaining open communication with parents and addressing concerns promptly.
- Continually updated personal knowledge of swimming techniques and industry trends, ensuring the highest quality of instruction possible for clients.
- Facilitated stroke refinement for advanced swimmers by closely analyzing technique issues and providing targeted guidance.
- Expanded clientele base through effective marketing strategies such as social media promotions and word-of-mouth referrals.
- Provided a comfortable learning environment for students with diverse needs, adapting teaching techniques accordingly.
- Utilized various teaching aids, including flotation devices and instructional toys, to facilitate skill development and maintain engagement during lessons.
Assistant Coach
Armfield Farm Stingrays
05.2023 - Current
- Motivated players to achieve their maximum potential.
- Instructed athletes on proper technique, positioning, and form for various skills and drills.
- Motivated players to reach their highest potential through positive reinforcement techniques.
- Collaborated with other coaches to ensure continuity in training methods across teams.
- Collaborated with other coaches and staff to ensure the success of the team.
- Assisted head coach with coordination of tryouts by observing athletes' skill levels.
- Encouraged teamwork among swimmers by promoting cooperation and good sportsmanship.
Teaching Assistant
Green Tea Ideas
06.2024 - 07.2024
- Guided children ages 5-12 in creating bracelets, necklaces, and earrings, fostering creativity and fine motor skills.
- Provided translation support for the lead instructor (Chinese to English), ensuring clear communication and enhancing the learning experience for all students.
- Assisted in classroom management, creating a positive and engaging environment for diverse age groups.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Lifeguard
Water Mine Family Swimmin' Hole
05.2023 - 07.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Business Development Intern
Leadership Initiatives
07.2022 - 07.2022
- Worked with tea and noodle business in Bauchi State, Nigeria; created a financial plan and secured $2400 grant and designed promotional advertising.
- Helped Jibrin Dahiru, my business partner in Nigeria, expand his coffee and tea shop by making menus, flyers, and a memorable logo.
- Identified customer needs by asking questions and advising on best solutions.
- Posed as models for advertising, artistic creation and display of goods.
Sales Associate
Tea Mansion
11.2021 - 07.2022
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Adhered to company initiatives and achieved established goals.
First Aid/CPR Lifeguard
American Pool Enterprises Inc.
05.2021 - 09.2021
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Used training and medical supplies to examine injured people and administer first aid.
- Observed sections of assigned water zone of responsibility.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
- Cleaned, brushed and vacuumed pool to keep clean.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Complied consistently with pool regulations and policies while encouraging staff to adhere to guidelines.
Education
Bachelor of Education - Elementary Education
College of William And Mary
Williamsburg, VA05.2027
High School Diploma -
Chantilly High School
06.2023
Skills
- Merchandising proficiency
- Customer service
- Proficient in 3 languages- fluent in English and Chinese, proficient in Spanish; able to converse with customers in clients in these languages
- People skills
- Good work ethic
- Strong communication skills
- Child development & supervision
- Pool safety
- CPR certified
- Expert swim technique & group instruction
Accomplishments
- Won Best of SNO for writing an article on the metaverse in high school journalism
- AP Scholar recipient
- Researched for one year the impacts of a parasocial relationship with a virtual influencer, Lil Miquela, has on consumer engagement in AP Seminar
- Published poetry in the W&M Gallery Magazine
- Published 3 pieces of poetry in the Rage, Reflection, and Desire editions of the Acropolis Magazine at W&M
LANGUAGES
Chinese (Mandarin) Advanced
Spanish Intermediate
Awards
AP Scholar Recipient, SNO Award for "Society ventures virtually into metaverse"
Publications
- Capstone Project: Influence of Virtual Influencers on Parasocial Relationships on Instagram
- AASI "Mother" Poetry Collection
Certification
CPR certified
AP Scholar
Granted to students who receive scores of 3 or higher on three or more AP Exams. I scored a 5 in AP US History, AP US Government, AP Language, AP Literature, and AP Chinese. I scored a 4 in AP Spanish and AP World History.
Timeline
Teaching Assistant
Green Tea Ideas
06.2024 - 07.2024
Private Swim Instructor
Self-employed
05.2023 - Current
Lifeguard
Water Mine Family Swimmin' Hole
05.2023 - 07.2023
Assistant Coach
Armfield Farm Stingrays
05.2023 - Current
Business Development Intern
Leadership Initiatives
07.2022 - 07.2022
Sales Associate
Tea Mansion
11.2021 - 07.2022
First Aid/CPR Lifeguard
American Pool Enterprises Inc.
05.2021 - 09.2021
Bachelor of Education - Elementary Education
College of William And Mary
High School Diploma -
Chantilly High School
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