Brianna Edwards
Fredericksburg,VA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
Work History
Underwriter
GEICO
Fredericksburg, VA
01.2023 - Current
- Collaborated with agents to clarify information and expedite the underwriting decision process.
- Reviewed and interpreted underwriting policies, ensuring adherence to regulatory requirements.
- Evaluated insurance applications to determine risk and compliance with underwriting guidelines.
- Analyzed client data using proprietary software to assess policy eligibility and premiums.
- Developed risk assessment strategies to improve accuracy in risk evaluation processes.
Server
Papermoon Gentlemen’s Club
06.2023 - 03.2025
- Delivered exceptional customer service in a fast-paced environment, ensuring guest satisfaction.
- Managed beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Assisted in training new staff on service protocols and club operations.
- Resolved customer inquiries and complaints promptly to foster positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered drinks promptly to guests, enhancing satisfaction and encouraging repeat business.
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Efficiently navigated crowded areas while carrying delicate glassware or trays without compromising safety standards for both staff and patrons.
Server
Red Robin
Fredericksburg, VA
03.2016 - 01.2023
- Provided exceptional customer service in high-pressure environment, ensuring guest satisfaction and loyalty.
- Maintained knowledge of menu items and specials, assisting customers with informed recommendations.
- Collaborated with team members to optimize workflow and enhance service efficiency during peak hours.
- Processed transactions accurately using point-of-sale system, minimizing errors and improving transaction speed.
- Monitored cleanliness and organization of dining areas, contributing to a welcoming atmosphere for guests.
- Assisted in training new servers on operational procedures and customer service standards to ensure compliance.
- Resolved guest complaints promptly, enhancing overall dining experience while maintaining club reputation.
Education
Bachelor of Science - Data Analysis
Southern New Hampshire
11.2026
Skills
- Underwriting guidelines
- Analyzing data
- Documentation review
- Risk assessment
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Relationship management
Timeline
Server
Papermoon Gentlemen’s Club
06.2023 - 03.2025
Underwriter
GEICO
01.2023 - Current
Server
Red Robin
03.2016 - 01.2023
Bachelor of Science - Data Analysis
Southern New Hampshire