BRIANNA ELDER
Atlanta,Georgia
Summary
Motivated and detail-oriented professional seeking a position as a Medical Unit Clerk, leveraging strong organizational and communication skills developed through experience as a bartender.
Overview
4
4
years of professional experience
Work History
Assistant Cheerleading Coach Volunteer
Henderson Middle School
11.2022 - Current
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Organized fundraising for cheer activities and apparel, raising $4500
- Coordinated with other coaches to improve performance of cheerleaders 19
Customer Service Associate
Margaritaville Atlanta
06.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Restaurant Customer Service Representative
Sugar Factory American Brasserie
06.2022 - 08.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated POS systems to cash out customer checks and complete order transactions.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Team Member
RA Sushi Bar and Restaurant
08.2021 - 06.2022
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front Desk Medical Assistant/COVID-19 Screener
ID Tech Molecular Laboratory
03.2020 - 01.2021
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
Education
Bachelor of Science - Respiratory Therapy
Georgia State University
Atlanta, GA05.2027
Bachelor of Science - Athletic Training
Barry University
Miami, FL2020
Technical Certificate of Credit (TCC) - Medical Billing Clerk/Medical Front Office Asst
Georgia Piedmont Technical College
Conyers, GA05.2019
High School Diploma -
Rockdale County High School
Conyers, GA05.2019
Skills
- Excellent customer service skills developed through interacting with diverse clientele in a fast-paced environment
- Proficient in managing multiple tasks simultaneously while maintaining attention to detail
- Strong organizational abilities, demonstrated by effectively managing inventory and ensuring compliance with regulatory standards
- Clear and effective communication skills, both verbal and written
- Ability to work collaboratively in a team environment to achieve common goals
- Familiarity with administrative tasks such as scheduling appointments, maintaining records, and processing paperwork
- Active Listening
- Customer Relations
- Effective Working Relationships
Timeline
Customer Service Associate
Margaritaville Atlanta
06.2023 - 09.2023
Assistant Cheerleading Coach Volunteer
Henderson Middle School
11.2022 - Current
Restaurant Customer Service Representative
Sugar Factory American Brasserie
06.2022 - 08.2022
Restaurant Team Member
RA Sushi Bar and Restaurant
08.2021 - 06.2022
Front Desk Medical Assistant/COVID-19 Screener
ID Tech Molecular Laboratory
03.2020 - 01.2021
Bachelor of Science - Respiratory Therapy
Georgia State University
Bachelor of Science - Athletic Training
Barry University
Technical Certificate of Credit (TCC) - Medical Billing Clerk/Medical Front Office Asst
Georgia Piedmont Technical College
High School Diploma -
Rockdale County High School
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