BRIANNA ELDER
Atlanta,Georgia
Summary
Motivated and detail-oriented professional seeking a position as a Medical Unit Clerk, leveraging strong organizational and communication skills developed through experience as a bartender.
Overview
4
4
years of professional experience
Work History
Assistant Cheerleading Coach Volunteer
Henderson Middle School
2022.11 - Current
- Taught cheerleaders safety and proper stunting and tumbling techniques through proper demonstrations.
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Provided training direction, encouragement and motivation to prepare cheerleaders for competitive events.
- Observed cheerleaders during events and practices to determine needs for individual or team improvement.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Organized fundraising for cheer activities and apparel, raising $4500
- Coordinated with other coaches to improve performance of cheerleaders 19
Customer Service Associate
Margaritaville Atlanta
2023.06 - 2023.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Restaurant Customer Service Representative
Sugar Factory American Brasserie
2022.06 - 2022.08
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated POS systems to cash out customer checks and complete order transactions.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Team Member
RA Sushi Bar and Restaurant
2021.08 - 2022.06
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Front Desk Medical Assistant/COVID-19 Screener
ID Tech Molecular Laboratory
2020.03 - 2021.01
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Maintained patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Contributed to a positive clinic environment by greeting patients warmly and providing exceptional customer service.
- Collaborated with medical staff to coordinate patient care, facilitating efficient communication between departments.
Education
Bachelor of Science - Respiratory Therapy
Georgia State University
Atlanta, GA05.2027
Bachelor of Science - Athletic Training
Barry University
Miami, FL2020
Technical Certificate of Credit (TCC) - Medical Billing Clerk/Medical Front Office Asst
Georgia Piedmont Technical College
Conyers, GA05.2019
High School Diploma -
Rockdale County High School
Conyers, GA05.2019
Skills
- Excellent customer service skills developed through interacting with diverse clientele in a fast-paced environment.
- Proficient in managing multiple tasks simultaneously while maintaining attention to detail.
- Strong organizational abilities, demonstrated by effectively managing inventory and ensuring compliance with regulatory standards.
- Clear and effective communication skills, both verbal and written.
- Ability to work collaboratively in a team environment to achieve common goals.
- Familiarity with administrative tasks such as scheduling appointments, maintaining records, and processing paperwork.
- Active Listening
- Customer Relations
- Effective Working Relationships
Timeline
Customer Service Associate
Margaritaville Atlanta
2023.06 - 2023.09
Assistant Cheerleading Coach Volunteer
Henderson Middle School
2022.11 - Current
Restaurant Customer Service Representative
Sugar Factory American Brasserie
2022.06 - 2022.08
Restaurant Team Member
RA Sushi Bar and Restaurant
2021.08 - 2022.06
Front Desk Medical Assistant/COVID-19 Screener
ID Tech Molecular Laboratory
2020.03 - 2021.01
Bachelor of Science - Respiratory Therapy
Georgia State University
Bachelor of Science - Athletic Training
Barry University
Technical Certificate of Credit (TCC) - Medical Billing Clerk/Medical Front Office Asst
Georgia Piedmont Technical College
High School Diploma -
Rockdale County High School
Similar Profiles
Aisha HollowayAisha Holloway
Reading Support Teacher at Henderson Middle SchoolReading Support Teacher at Henderson Middle School
ANGELA C. BENTLEYANGELA C. BENTLEY
Science Teacher at Henderson Middle SchoolScience Teacher at Henderson Middle School
Yaa Dei Appiah-McNultyYaa Dei Appiah-McNulty
Coordinator of Accountability, Assessment, and Data Management at North Little Rock School DistrictCoordinator of Accountability, Assessment, and Data Management at North Little Rock School District