Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Elsea

Phoenix,AZ

Summary

Compassionate professional in audiological healthcare for over 10 years. Known for ability to tailor hearing solutions to individual needs, ensuring optimal comfort and improved quality of life for clients. High productivity and efficient task completion. Possess specialized skills in hearing aid fitting, audiometric testing, and patient counseling. Excel in communication, empathy, and problem-solving. Demonstrated success in troubleshooting and resolving device issues, leading to high levels of client satisfaction and retention.

Overview

10
10
years of professional experience

Work History

Licensed Hearing Instrument Specialist

Enticare ENT
Scottsdale, AZ
08.2022 - Current
  • Generated reports summarizing findings from diagnostic tests conducted on patients' ears or auditory systems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with physicians and other healthcare professionals regarding diagnosis and treatment plans for patients with hearing impairments.
  • Provided counseling and education to patients on the effects of hearing loss, amplification options, and proper care for hearing instruments.
  • Promoted business and capitalized on sales opportunities to maximize revenue.

Office Manager/Licensed Hearing Aid Dispenser

Webb Hearing Centers
, AZ
04.2017 - 06.2021
  • Administered air conduction, bone conduction and speech audiometry tests to patients.
  • Counseled patients and families on communication strategies to cope with hearing loss.
  • Performed careful fittings to maximize client comfort and device effectiveness.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted sales initiatives by providing product information, pricing plans and promotions.

Audiology Technician

Southwest Hearing Services
, CO
01.2015 - 01.2017
  • Customer Service, Complex scheduling for a multi-provider office, answering high volume phones, multi-tasking, invoicing, obtain patient information, preparing any documents and assist patients in filing them out, cash handling, records, assist audiologist with daily tasks, run daily clean and check clinic, room patients, preparation of rooms, Assist patients with Hearing aid troubles, repairs, pre-program hearing aids
  • Taught clients how to correctly operate, maintain and store hearing aids.
  • Demonstrated assistive listening devices to clients.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated proper fitting techniques for different types of auditory prostheses including implantable middle ear devices and bone anchored hearing aids.
  • Counseled patients and families on communication strategies to cope with hearing loss.

Education

Yavapai College
01.2013

High School Diploma -

Prescott High School
01.2011

Skills

  • Hearing assessments
  • Patient care
  • Hearing aid fittings
  • Sales strategies
  • Real ear measurement
  • Employee training

Timeline

Licensed Hearing Instrument Specialist

Enticare ENT
08.2022 - Current

Office Manager/Licensed Hearing Aid Dispenser

Webb Hearing Centers
04.2017 - 06.2021

Audiology Technician

Southwest Hearing Services
01.2015 - 01.2017

Yavapai College

High School Diploma -

Prescott High School

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