Brianna Engel
Southgate,Mi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Property and Casualty Insurance Producer
State Farm
10.2023 - Current
- Increased new business acquisition by actively prospecting for potential clients through phone calls, emails, and networking events.
- Streamlined administrative processes within the agency by implementing technology solutions that improved efficiency and reduced paperwork burden.
- Established strong rapport with clients through consistent communication, building trust as their trusted advisor on insurance matters.
- Conducted comprehensive risk assessments for prospective clients, identifying specific needs and recommending appropriate coverage solutions.
- Improved customer satisfaction by providing exceptional service and addressing policyholder concerns in a timely manner.
- Developed customized insurance plans for clients that balanced coverage requirements with budgetary constraints, ensuring long-term satisfaction with policy choices.
- Efficiently managed a large book of business, prioritizing tasks and organizing workloads to maintain productivity levels.
- Continually expanded knowledge of industry trends and regulatory changes to provide accurate information to clients.
- Implemented effective cross-selling strategies to increase overall sales revenue by promoting additional insurance products to existing clients.
- Contributed to team success by sharing best practices and collaborating on strategies to achieve shared goals.
- Provided expert advice on property and casualty insurance options, ensuring clients were well-informed to make educated decisions.
- Assisted clients in navigating the claims process, guiding them through each step and addressing their concerns along the way.
- Generated quotes and proposals for clients to match individual needs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Followed up promptly with interested clients to close sales.
Suites Coordinator-Supervisor
Delaware North Companies
06.2022 - 10.2023
- Supervise fine dining staff: Ensure food/beverage deliveries are timely and up to company standards Schedule staff and monitor online time clock program to ensure accuracy and compliance Apply credit card information for 90 suite holders and send receipts to their accounting administrators Monitor staff throughout event-make notes for next staff meeting to assist staff with tools to be more efficient and effective Run a daily pre shift meeting for 50+ employees- provide important information of things happening around the park, expected attendance, corporate visits, Ecosure visits etc
- Liaison with sales team to ensure open communication between guests and their expectations while being at the park Partake in weekly meetings with sales team to discuss new business ideas, suite holders escrow/credit balances and other important upcoming happenings
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Store Manager
Aldi
03.2018 - 01.2020
- Trained and developed team to progress their future ALDI career
- Ensured that the store consistently met its targets and can grow in the competitive retail environment
- Responsible for delivering solutions when things go wrong and consistently improved store to accommodate customer needs
- Maintained store with high EBT customer base
- Accommodated customer needs based on Covid 19 mandates: Trained staff to be in compliance with Covid protocols/guidelines Placed weekly store orders to merchandise in accordance with each season Assisted in store shut downs and grand openings Adjusted inventory for stores based on remodeling Transferring inventory to nearby locations to assist with inventory control Building displays and applying appropriate signage
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Suites Coordinator
Delaware North Companies
06.2015 - 02.2018
- Work closely with Suite Holders to coordinate catering for a wide variety of clients
- Ensure guests are taken care of throughout the entirety of their event and beyond
- Specific duties include: Perform all clerical duties and administrative support for the department, in accordance with the Company's Standards
- Responsible for scheduling 50 staff members Coordinating interviews based upon resumes and applications provided by management Supervise staff during events Develop, maintain and update filing system for the department
Education
Associates Degree -
Baker College
Bachelor of Science - Psychology
Ashford University
San Diego, CA03.2025
Skills
- Relationship Building
- Teamwork and Collaboration
- Deadline Management
- Product Knowledge
- Technical Troubleshooting
- Creative vision
- Timeline Management
Timeline
Property and Casualty Insurance Producer
State Farm
10.2023 - Current
Suites Coordinator-Supervisor
Delaware North Companies
06.2022 - 10.2023
Store Manager
Aldi
03.2018 - 01.2020
Suites Coordinator
Delaware North Companies
06.2015 - 02.2018
Associates Degree -
Baker College
Bachelor of Science - Psychology
Ashford University
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