Brianna Enriquez
Murrieta,CA
Summary
Engaging Inside Sales Account Manager with 6+ years experience in the Apparel industry, dedicated to customer base expansion and Apparel/Promotional products sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inside Sales Account Manager
Alphabroder
12.2022 - Current
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Managed book of business with over 150+ accounts.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Serviced accounts regularly to keep revenue high and capitalize on cross-selling opportunities.
- Collaborated with suppliers to fulfill customers' routine inventory needs and handle special requests.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Secured new accounts by strategically pursuing leads, generating over $12.5+ Million in revenue for 2023.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
Business Development Representative
Advertise Purple
02.2022 - 08.2022
- Source new sales opportunities through outbound calls and emails, grow revenue for E-commerce brands.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed business pipeline using cold and warm techniques.
- Identified appropriate marketing channels and target customers for campaigns.
Business Development Consultant
TSC Apparel
04.2019 - 12.2021
- Managed regional account base of approximately 300+ accounts, while continuing to attain monthly sales goals and margin goals of 18%+ or higher.
- Roughly brought in 250k+ in revenue every month over the past two years.
- $3Million + in yearly sales.
- Proactively worked on getting new business as well as growing current accounts.
- Built strong relationships with customer base by working on identifying or providing advice to help grow their business and to increase their margins.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
Customer Service Lead/Sales
BELLA+CANVAS
07.2017 - 03.2019
- Managed all day-to-day operations for customer service representatives' team (CSR).
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Identified opportunities for improvement and partnered with necessary team members to create efficiencies.
- Knowledge on Enterprise Resource Planning (ERP) systems.
- Updated and enhanced our standard operating procedures (SOP's.)
- Account management/order fulfillment.
- Liaison between Inside Sales, Outside Sales, and Brand Ambassadors.
Sales Associate
Nordstrom/Nordstrom Rack
07.2014 - 07.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
High School Diploma -
Santa Fe High School
Santa Fe Springs, CA06.2008
Some College (No Degree) - Fashion Merchandising
Long Beach City College
Long Beach, CASkills
- Account Management
- Product Branding
- Apparel Product Expert
- Market Share Growth
- Sales Forecasting
- Sales Development
- Product Promotion
- Territory Management
- Recruitment
- Partnership Development
Accomplishments
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Certification
Skill Path Management Certificate
Timeline
Inside Sales Account Manager
Alphabroder
12.2022 - Current
Business Development Representative
Advertise Purple
02.2022 - 08.2022
Business Development Consultant
TSC Apparel
04.2019 - 12.2021
Customer Service Lead/Sales
BELLA+CANVAS
07.2017 - 03.2019
Sales Associate
Nordstrom/Nordstrom Rack
07.2014 - 07.2016
High School Diploma -
Santa Fe High School
Some College (No Degree) - Fashion Merchandising
Long Beach City College
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