Brianna Escobedo
Perris,CA
Summary
Motivated business professional bringing 5years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills administrative support and customer service.
Overview
6
6
years of professional experience
Work History
Business Owner/Operator
Royal Knights Transportation
01.2018 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Product and employee logistics
Customer Service Leader
American Freight Express LLC.
12.2020 - 03.2023
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Handled day-to-day customer contact via phones, in person and emails
- troubleshooted to primary customers
Administration Assistant
CA Trucking
07.2017 - 10.2020
- Answered multi-line phone system, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- communicated with customers verbally and via email to solve problems and summit inquires
- Recorded expenses and maintained accounting records.
- file and data management
Education
High School Diploma -
Diego Hills Charter School
Murrieta, CA06.2017
Skills
- Industry Expertise
- Change and Growth Management
- Excellent customer service and communication skills
- Attention to detail and accuracy in processing documents
- Ability to multitask and prioritize in a fast-paced environment
- Ability to learn and navigate new software systems quickly
- Adapting to different customer needs and preferences
- fluent in spanish language for better customer service
- Bookkeeping and accounting
- Critical Thinking and strategic planning
- Data Entry Documentation
- Understanding Customer Needs
- Corporate Processes and Procedures
Timeline
Customer Service Leader
American Freight Express LLC.
12.2020 - 03.2023
Business Owner/Operator
Royal Knights Transportation
01.2018 - Current
Administration Assistant
CA Trucking
07.2017 - 10.2020
High School Diploma -
Diego Hills Charter School
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