Brianna Espinal Martinez
Perth Amboy,NJ
Summary
Dynamic professional with a proven track record at Amazon IXD - TEB9, excelling in customer service and problem resolution. Leveraged excellent communication and computer skills to enhance workplace safety and customer satisfaction. Successfully implemented corrective actions, boosting efficiency and fostering a positive environment. Recognized for adaptability and teamwork, consistently exceeding expectations in high-pressure situations.
Overview
7
7
years of professional experience
Work History
Amazon IXD - TEB9
ASC Member
2024.07 - Current
- Respond to associated regarding policies, benefits and safety via phone, email and in-person.
- Assist with leave of absence (LOA) and accommodations request, ensuring timely and accurate follow-up.
- Educate associates on self-service tools and resources
- Conduct safety audits and implement corrective actions to promote workplace safety.
Customer Service Cashier
Junco & Son LLC
2020.09 - 2024.05
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction.
- Maintained accurate cash drawer balance throughout shifts.
- Provided product information and recommendations to customers, boosting sales opportunities.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Customer Service Cashier
Pizzarelli Restaurant
2018.10 - 2020.06
- Ensured compliance with company policies regarding cash handling and security.
- Collaborated with team members to streamline checkout processes during peak.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Promoted a positive experience by greeting customers warmly upon entry and providing assistance as needed.
Education
High School Diploma -
Perth Amboy High School
Perth Amboy, NJSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Computer skills
- Calm under pressure
- Problem resolution
Languages
Spanish
Native or Bilingual
Timeline
Amazon IXD - TEB9
ASC Member
2024.07 - Current
Customer Service Cashier
Junco & Son LLC
2020.09 - 2024.05
Customer Service Cashier
Pizzarelli Restaurant
2018.10 - 2020.06
High School Diploma -
Perth Amboy High School