Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Espinoza

MIAMI,FL

Summary

Dynamic leader and adept cashier team lead at Panera Bread, I excel in customer service and team leadership, enhancing team performance and customer satisfaction. Skilled in cash handling and fostering a positive atmosphere, I significantly contributed to maintaining high service levels, even during peak periods, by training and mentoring staff for optimal efficiency and productivity. Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

3
3
years of professional experience

Work History

Receptionist (internship)

Seasons Gardens
08.2024 - 09.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Cashier/Line/Dishes

Panera Bread
01.2022 - 08.2023
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
  • Assisted customers by answering questions and fulfilling requests
  • Processed both cash and card purchases and returns
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
  • Set up and prepare cooking supplies and workstations during opening and closing to maximize productivity
  • Prepared food items such as sandwiches, salads, and soups.

Education

High School Diploma -

Florida International University - Biological Science
05.2024

Skills

  • Customer Service
  • Team Leadership
  • Cash Handling
  • Positive Attitude
  • Office Management
  • Data Entry
  • Medical Terminology

Timeline

Receptionist (internship)

Seasons Gardens
08.2024 - 09.2024

Cashier/Line/Dishes

Panera Bread
01.2022 - 08.2023

High School Diploma -

Florida International University - Biological Science
Brianna Espinoza