Brianna Esteves
Grand Rapids,MI
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registration Specialist
Cancer and Hematology Centers of Michigan
07.2024 - Current
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Worked with clinical staff, coding coordinators and billing department to resolve patient inquiries, billing and coding questions.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Streamlined the registration process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure accurate record-keeping and seamless communication between departments.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
Patient Access Associate
University Of Michigan Health-West
04.2022 - 07.2024
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved patient billing issues in line with established guidelines.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Followed document protocols to safeguard confidentiality of patient records.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures
- Responded to inquiries by directing calls to appropriate personnel
Assembler
Perrigo
08.2021 - 04.2022
- Troubleshot and repaired machine components to maintain smooth operations and avoid disruptions in production.
- Collaborated with team members to improve production processes and maintain quality standards.
- Carried out preventative maintenance, keeping tools and machinery functional.
- Performed daily maintenance and inspection of machinery to drive optimal performance.
- Completed tasks on time to meet quality and safety standards.
Daycare Owner
Self Employed
03.2016 - 08.2021
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Maintained accurate accounting of tuition and operating reports.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended professional meetings and conferences to maintain and improve professional competence.
Education
High School Diploma -
Caledonia High School
Caledonia, MI05.2011
Skills
- Demographics Information
- Patient Health Information Access
- Insurance Company Knowledge
- Patient Identification
- Payment Processing
- Patient Contact
- Verbal and Written Communication
- Multi-Line Telephone Systems
- 50 WPM Typing Speed
- Outpatient Care
- Patient Rights
- HCPCS Compliance
Certification
- Certified CHAA
Timeline
Registration Specialist
Cancer and Hematology Centers of Michigan
07.2024 - Current
Patient Access Associate
University Of Michigan Health-West
04.2022 - 07.2024
Assembler
Perrigo
08.2021 - 04.2022
Daycare Owner
Self Employed
03.2016 - 08.2021
- Certified CHAA
High School Diploma -
Caledonia High School
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