Brianna Evans
San Antonio,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Waitress
Smashin Crab
01.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
Retail Sales Associate
SA Botanicals
06.2022 - 01.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
Bartender Shift Manager
Salty Iguana
08.2017 - 08.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Managed staff schedules and maintained adequate coverage for all shifts.
Operations Associate
Traders Insurance Company
01.2017 - 08.2017
- Improved operational efficiency by implementing new processes and streamlining existing workflows.
- Assisted in the development of departmental budgets, ensuring fiscal responsibility and costeffectiveness.
- Collaborated with cross-functional teams to achieve project goals and meet deadlines.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Enhanced mail sorting efficiency by implementing automated sorting systems.
- Streamlined mail distribution process by effectively utilizing barcode scanning technology.
- Filed all police reports and filled out correct codes for each one.
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Implemented all mail payments and walk-in payments and did batch each day.
Education
No Degree - Biology
Johnson County Community College
Overland Park, KSHigh School Diploma -
Blue Valley High School
Stilwell, KS06.2015
Skills
- Guest Relations Management
- Customer Service
- Payment Processing
- Point of Sale Operation
- High-Volume Dining
- Hospitality Service Expertise
- File Management
- Mail Handling
- Data Inputting
- Telephone Skills
Timeline
Waitress
Smashin Crab
01.2023 - Current
Retail Sales Associate
SA Botanicals
06.2022 - 01.2023
Bartender Shift Manager
Salty Iguana
08.2017 - 08.2021
Operations Associate
Traders Insurance Company
01.2017 - 08.2017
No Degree - Biology
Johnson County Community College
High School Diploma -
Blue Valley High School