Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brianna Farrell

Auburn,ME

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Hilton Garden Inn Hotel
01.2023 - Current
  • Oversaw daily operations, addressing any issues promptly to minimize disruptions to guest services.
  • Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
  • Facilitated open lines of communication between staff members across various departments for smooth collaboration.
  • Maintained high standards of cleanliness throughout the property by enforcing strict housekeeping procedures.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Managed laundry sorting, washing, drying, and ironing.
  • Rose above duty requirements to ensure daily tasks and duties are fulfilled in an efficient and timely manner.

Associate Baker

WildFlours Gluten Free Bakery
04.2023 - 10.2023
  • Responsible for Front of House Duties; serving customers, answering the phone for orders, keeping the coffee station stocked, keeping the cases stocked with food and inventory, and keeping front of house clean and orderly
  • Responsible for closing duties; general cleaning, getting the shop prepped for the next day, keeping orders organized and read for pick-ups, and closing the shop
  • Delivery Duties: Responsible for delivering the goods to the Wholesale accounts on Wednesday’s and Friday’s. Also responsible for taking and storing inbound deliveries for the bakery
  • Ensuring each area of the bakery is stocked with needed ingredients and ingredients are properly rotated
  • Wholesale Duties; Making wholesale cakes, packing wholesale items, labeling wholesale items, and storing wholesale items for deliveries
  • On average, makes about 100 quiche crusts a week and 4 double batches of dough to make the quiche crust
  • Has trained three staff members and runs the bakery on Friday’s and Saturday’s.

Barista

Aroma Joe’s
08.2022 - 01.2023
  • Drink Making- making high quality drinks to guests satisfaction
  • Cleaning- providing our team members and customers with the cleanest restaurant, food, and beverages
  • Problem Solving- listening and making suggestions to customers to take their experience to a whole other level.

General Merchandise

Target
11.2021 - 08.2022
  • Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
  • Experience executing daily/weekly workload to support business priorities and deliver on sales goals
  • Ensure sales floor is properly stocked
  • Support order pick up (OPU) when needed

Production Technician

Poland Spring Bottling Company
12.2020 - 11.2021
  • Operating, troubleshooting, conducting basic and preventative maintenance and performing changeovers on various bottling line equipment
  • Ensures safety of self and others during all work activities
  • Conduct hourly quality checks and online data entry and documentation for production and downtime tracking
  • Operate a forklift in the production area as needed.

Master-At-Arms

US Navy
11.2016 - 11.2020
  • Served as a Patrolman for the International Military Police at NATO Joint Force Command, Naples, Italy
  • Worked alongside British and Spanish personnel to ensure the security of the base, along with the host nation’s police force
  • Duties included: Monitored central alarm systems for fire, intrusion, and fence alarms and responded to, at minimum, 10 alarms daily
  • Enforced facility rules and regulations Monitored access points, completed foot and vehicle patrols, and reviewed CCTV footage
  • Efficiently conducted security sweeps throughout NATO main building at night to ensure all Classified and above material are properly stored
  • Any material found not stored properly was confiscated and a report was swiftly and accurately written up
  • Goes above and beyond trained duties, reliable to perform tasks for higher positions
  • Duties included: Planned, created, and performed daily Random Ant-Terrorism checks for that NATO security department
  • Productively trained new personnel check-ins for daily duties and responses
  • Due to the COVID-19 pandemic, additional duties were assigned with less than minimum staff manning
  • Additional duties included; enforcing Italian laws and decrees, taking reports of NATO personnel with possible COVID-19 symptoms, and securing all offices of personnel with COVID-19 symptoms
  • Assumed Shift Leader responsibilities when shift leaders are unavailable.

Shift Leader

George’s Pizza
07.2015 - 10.2016
  • Entrusted as opening shift leader to ensure all needed items for the day are stocked and prepared
  • Entrusted as closing shift leader to ensure all items are restocked, food is correctly stored, and the restaurant is properly cleaned
  • Consistently provided friendly service to promote better customer engagement
  • Prepped food items for later use to save staff time during busy hours.

Education

High School Diploma -

Edward Little High School
06.2016

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation
  • Workload Management
  • Customer rapport

Volunteer Experience

  • Treasurer for CSADD (Coalition of Sailors Against Destructive Decisions) while scheduling, conducting, and participating in events planned by CSADD including: selling Soldiers for Strays calendars, walking dogs at a local animal shelter, and Suicide Awareness Run.
  • Member of JEA (Junior Enlisted Association) and assist with volunteer efforts such as: food sales, NEX bagging and shirt and coin sales, SAPR 5K run, and the LGBTQ+ color run.
  • Donated 5 bags of food, 2 bags of bathing items, 2 large bags of clothes, and 1 bag of bedding to local Italian church during COVID-19

Timeline

Associate Baker

WildFlours Gluten Free Bakery
04.2023 - 10.2023

Assistant Manager

Hilton Garden Inn Hotel
01.2023 - Current

Barista

Aroma Joe’s
08.2022 - 01.2023

General Merchandise

Target
11.2021 - 08.2022

Production Technician

Poland Spring Bottling Company
12.2020 - 11.2021

Master-At-Arms

US Navy
11.2016 - 11.2020

Shift Leader

George’s Pizza
07.2015 - 10.2016

High School Diploma -

Edward Little High School

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Brianna Farrell