Brianna Feley
Cranston,RI
Summary
Dedicated Administrative Assistant with 7+ years experience/ Human Resource Administrator with 2 years of experience in managing HR operations, employee onboarding, benefits administration, and payroll processing. Adept at handling sensitive employee information, maintaining compliance, and completing the HR daily functions. Offering solid skills in customer/ employee relations and resilience to handle challenges of fast- paced work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resource/Administrative Executive Assistant
Pinnacle Home Care LLC
01.2023 - Current
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Assisted with initial screening for different positions by posting job ads, setting up interviews, processing new hire paperwork and completing the onboarding process.
- Consistently met or exceeded performance expectations in a fast-paced and dynamic work setting, demonstrating adaptability and resilience under pressure.
- Organize and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintaining employee personnel and medical files with accurate information to ensure compliance.
- Assisted and reviewed payroll processing to verify accuracy of salaries, benefits, garnishments, taxes and other deductions.
- Facilitated paperwork and processing for new hires, terminations, changes to employee information, etc.
- Maintained patient medical records in physical and electronic files, scanned and faxed orders in a timely manner.
- Adheres to HIPPA guidelines and regulations to ensure patient and employee confidentiality.
- Create and maintain spreadsheets for record-keeping and reporting.
- Conducted background checks for potential new hires.
- Managed leave of absence requests and tracked vacation time accruals.
- Coordinated benefits administration including health insurance and 401k.
- Provide day to day support for Executive director as needed.
Office Assistant
D&N Equipment Services Inc.
01.2016 - Current
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Composed letters and other correspondence, fostering external communications on behalf of leadership.
- Provide day to day support as needed to President or Vice President of company.
Front Counter Cashier
Lefavorite Bakery
08.2015 - 02.2023
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Collaborated with team members to ensure seamless front counter operations during peak hours.
- Addressed customer inquiries and concerns promptly, ensuring a positive shopping experience.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
- Trained new hires on front counter procedures, fostering consistent performance across all team members.
Customer Service Representative
Old Dominion Fright Line, Inc. (Temporary)
05.2016 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Use of a multi line phone consistently at a fast pace while remaining calm and providing excellent customer service.
- Scheduled deliveries with follow up calls to meet productivity daily in a timely manner.
- Triage calls to appropriate department.
- Updated and maintained database with accurate customer information and timely data entry.
Education
GED -
General Education Program
Cranston, RI07-2015
Skills
- Excellent communication
- Time management
- Proper phone etiquette
- Strong problem solver
- Document preparation
- File management
- Document handling
- Email management
- Human resource laws
- Workers' compensation
- Spreadsheet tracking
- Quickbooks
- Microsoft Excel & Word
- EMR system
- Payroll
- Appointment setting
- Performance improvement
- Administrative support
- Meticulous attention to detail
Certification
- CPR/AED Certification
Timeline
Human Resource/Administrative Executive Assistant
Pinnacle Home Care LLC
01.2023 - Current
Customer Service Representative
Old Dominion Fright Line, Inc. (Temporary)
05.2016 - 08.2016
Office Assistant
D&N Equipment Services Inc.
01.2016 - Current
Front Counter Cashier
Lefavorite Bakery
08.2015 - 02.2023
- CPR/AED Certification
GED -
General Education Program
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