Brianna Flowers
Chicago,IL
Summary
Dedicated administrative and customer service professional with over 5 years of experience in fast-paced environments. Adept at managing multi-faceted programs and projects, with a strong background in administration, budgeting, communication, and outreach. Proven track record in developing and maintaining internal and external partnerships, handling complex logistical details, and implementing technology to enhance operational efficiency. Seeking an opportunity to contribute strategic goals and objectives in a team-oriented and dynamic setting.
Overview
9
9
years of professional experience
Work History
Administrative Assistant 3
Northwestern University
2023.01 - Current
- Managed payroll processing for over an 100 employees, ensuring timely and accurate compensation while maintaining compliance with all relevant regulations.
- Managed day-to-day operations and supported faculty with professional documents, including article reprints, correspondence, and meeting materials.
- Designed and maintained course webpages (Canvas); handled AV and space needs, and liaised with students to ensure seamless classroom management.
- Provided administrative support for faculty, including organizing business travel, meetings, and conference calls, and managed department calendars.
- Developed and maintained databases and tracked employee progress in onboarding programs, ensuring up-to-date and organized HR files.
- Acted as a liaison with the Office of Human Resources, maintaining a strong working relationship and utilizing HR databases for employee information tracking.
Patient Representative
Midwest Orthopaedics at Rush
2021.01 - 2023.01
- Ensured high standards of customer service in patient check-in, status updates, and phone communication.
- Managed patient tracking in the Electronic Medical Record system, collected co-pays, and ensured accurate form completion.
- Handled patient check-out processes, including balance collection, correspondence, and appointment scheduling.
- Maintained positive interactions with patients and staff, directed patient flow during clinic days, and assisted with vital signs measurement and charting.
Rehab Aide
Athletico Physical Therapy
2018.01 - 2021.01
- Assisted with front desk operations, including answering phones and scheduling appointments.
- Managed non-medical and medical supplies inventory and ensured compliance with HIPAA for document handling.
- Prepared patients for treatments, assisted with administrative tasks, and provided routine therapeutic services.
- Supported patients with supportive devices and assisted with functional activities under the direction of professional staff.
Office Support Clerk
Tulsa Community College
2016.01 - 2018.01
- Supervised front desk operations and independently managed gym facilities in the absence of management.
- Executed administrative tasks such as email management, parcel distribution, and calendar updates.
- Processed member payments, maintained facility cleanliness, and served as a virtual tour guide for prospective members.
- Promoted new classes and services, and acted as a liaison between members and management to enhance service efficiency.
Education
Associates Degree - Pre-Physical Therapy
Tulsa Community College
Tulsa, OK12.2018
Skills
- Program and Project Management
- Budgeting and Financial Analysis
- Strategic Planning and Implementation
- Communication and Outreach
- Event Coordination and Logistics
- Faculty and Student Support
- HR Management and Compliance
- Data Analysis and Reporting
Timeline
Administrative Assistant 3
Northwestern University
2023.01 - Current
Patient Representative
Midwest Orthopaedics at Rush
2021.01 - 2023.01
Rehab Aide
Athletico Physical Therapy
2018.01 - 2021.01
Office Support Clerk
Tulsa Community College
2016.01 - 2018.01
Associates Degree - Pre-Physical Therapy
Tulsa Community College
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